Reliance Protect has released an update to its lone worker online management information reporting tool within its Focus online customer portal. Focus is designed to offer customers a way to quickly and easily manage their contracts. Now incorporating a range of new screens, it is a secure online platform that simplifies and accelerates a range of administrative tasks, and allows real time data to provide key management information such as trends, device usage and user status.
According to Chris Allcard, Reliance Protect’s lone worker services director: “We have listened to customer feedback from early adopters of Focus and incorporated some new improvements to aid usability and provide further insights into the data and reporting.”
Focus allows customers to view data in real time, create charts and graphs, and develop automated regular reporting schedules. This information can then be used to provide insights that help manage risk and allocate resources more effectively. Current usage and activity summaries by device and department can be viewed, exported and trend analysed over time.
“We want our customers to have access to all the information they need to keep their employees safe and ensure that they are maximising the potential of our services,” concluded Chris Allcard. “However, while access to information is important, it needs to be presented in a way that provides clear visibility into key management information. As a result, we continue to develop Focus to be intuitive and easy to use in order to help customers positively react to actionable insights and drive business outcomes from their data.”