Security company streamlines business processes

Posted On 12 Jun 2020
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Kingfisher Sec has adopted SmartTask to support the growth of the business by streamlining and automating critical business processes. The company will use the cloud-based software to handle employee scheduling, proof of attendance and operational reporting across a team of up to 50 security guards. As a result, Kingfisher Sec has reportedly already reduced administration by around 17.5 hours a month, with further improvements expected moving forward.

“We wanted an employee scheduling and workforce that would mitigate any growing pains we experience as the business continues to expand as well as helping us achieve our aim of creating a paperless operation,” explains Filipi Nascimento, Operations Manager at Kingfisher Sec. “SmartTask is allowing us to automate many of our manual processes in a phased approach to maximise benefit realisation, without losing focus on our core operational priorities.”

Kingfisher Sec is using the software to provide a simple tool to the company’s team of security guards, via a smartphone app, so they can book on and off shifts, accept schedules and book holidays. Meanwhile, the advanced rostering system allows Kingfisher Sec to create monthly work plans and communicate them direct to staff for electronic confirmation.

Kingfisher Sec is also looking to replace a paper-based DOB system at around 40 customer sites with SmartTask’s Daily Occurrence Log (DOL). The electronic communication tool will enable security guards to create entries and upload details regarding any on-site occurrence, providing online visibility of all incident data and supporting photo evidence. As well as reducing the administrative burden, both on-site and centrally, the DOL will also remove the cost of providing, distributing and archiving a paper-based log.

“The software is capturing accurate data about the performance of our team and the business, which we simply did not have access to previously. This is allowing us to better manage staff, eliminate human error and quickly respond to any issues,” adds Filipi Nascimento.