ECHO completes successful first testing

Posted On 20 Nov 2020
Comment: Off

ECHO (Electronic Call Handling Operations), the industry backed alarms handling operator, has completed the first ‘end-to-end’ testing of its new automated alarm signalling transmissions between an ARC and the Essex Police Control Room.

Over recent months ECHO, with support from network providers BT Redcare and CSL, has set up resilient connectivity to handle alarm signals from approved ARCs recognised by the police, enabling onward transmission to police control rooms via secure networks, as they become ECHO-connected.

Working with the Banham Security ARC, its software provider Monitor, and Essex Police, live alarm signalling traffic is now being handled seamlessly between the ARC and Essex Police control room despatch desk via ECHO. For a pilot period Banham will now transmit confirmed alarm signals directly to Essex Police to check system resilience.

The NPCC estimate that ECHO-connected police forces will save on average 1-4 minutes in responding to intruder and hold up alarm activations. Their aim is to provide a faster response to confirmed alarms installed by approved companies.

ECHO is currently gearing up to provide this service on a commercial basis in any ECHO-connected Police area with a full service offer from early 2021.

Martin Herbert, Managing Director, Banham Security said: “The new technology offered by ECHO will transform the way our industry responds to alarm activations. Through our testing we have seen first-hand the benefits that ECHO can bring in reducing response times, supporting the Police, and giving additional peace of mind to our customers. Banham is delighted that our Alarm Receiving Centre has been an integral part of the successful end to end testing of ECHO.”

Martin Harvey, Director, ECHO declared: “Reaching this important milestone has taken ECHO a little longer than we had first envisaged when the project started a number of years ago. Since those early days a number of people have given their time and expertise to ECHO that has enabled this successful end to end beta test to go ahead. I would like to thank everyone involved to date and look forward to rolling the system out nationwide over the coming months.”