Manufacturer of firefighting and rescue vehicles and equipment, Angloco, is using a cloud-based job management system and mobile app to support growth. Since implementing the 6-in-1 BigChange system, Angloco has reportedly doubled its production capacity and increased turnover by nearly 100 per cent.
Ian Coyle, Service Operations Manager at Angloco says: “We have all but eliminated paper from our mobile operation and this has improved the speed with which we can react to changing schedules, the quality of the service we provide to our customers and the efficiency of engineers working on the ground.”
Using the BigChange job management system, which incorporates a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management and business intelligence tools, routine service schedules can be produced using intelligent algorithms, up to a year in advance, taking into account staff availability, skills and client location. Real-time tracking of engineer’s vehicles ensures ad-hoc requests and emergency call-outs can be accommodated efficiently and in a timely fashion and automatically generated alerts and notifications ensure the customer is kept informed at all times.
By replacing paper worksheets and job cards with end-to-end digital workflows, Angloco has reduced the time and resource taken to manage its rapidly expanding service team. Engineers are guided through daily vehicle checks, ensuring early warning of potential defects or forthcoming deadlines such as insurance or MOT.
Schedules are sent directly to the engineer’s tablet, complete with all necessary paperwork, and whilst onsite staff can access an extensive library of reference information including manuals and wiring diagrams. During the course of a job engineers can share photographs with back-office staff if additional support is required before digitally capturing customer signatures once the job is completed.
“Before BigChange the role of the service team was very different,” commented Claire Smith, Service Coordinator at Angloco. “We were continually churning out paper that needed to be in the right place at the right time for the engineers to complete their jobs. We produced it, we filled it in, we copied it, we filed it, we scanned it and we emailed it. Now everything is digital. Its accessible 24/7 from any internet connected device, its easily consumable on-site and its shareable with customers. This means we can focus on our role of ensuring we provide the best possible service at all times.”