Wilson James has appointed SmartTask as its preferred technology partner and awarded the business with a deal for the supply of a mobile patrol and electronic smart form solution for a new security contract with several national museums. Under the agreement, the company will now roll out the SmartTask workforce management software to ten sites including the Natural History Museum, the V&A and the Science & Industry Museum. This follows on from a successful trial of the technology that achieved significant time savings by removing paperwork and streamlining operational processes.
The new partnership between Wilson James and SmartTask will replace an incumbent supplier agreement that no longer met the business and operational requirements of the leading security, construction logistics and business services provider. In particular, the re-tender process for the security contract with the Natural History Museum required a single provider of a highly-configurable mobile patrol and electronic smart form solution.
An initial trial at the Natural History Museum focused on the use of electronic forms via SmartTask-enabled smart phones to reduce administration and increase the productivity of operational staff. It was designed to identify potential benefits based on the precise requirements of the customer as well as create a suite of seven SmartForms and reports that could deliver standardised data capture and analysis. This included confiscated items and vehicle check SmartForms, scenario testing and incident reporting.
The trial highlighted the clear benefits of using the SmartForms, most notably around confiscated items and vehicle forms. Following the adoption of SmartTask, reports can now be created automatically using highly-accurate data, while paper usage and printing requirements have been dramatically reduced.
The time savings achieved at the Natural History Museum by the Wilson James team have led to higher productivity, greater capacity to carry out bag searches and the increased visibility of security staff. Management time saving has also been realised when it comes to the production of required monthly reports, as well as administration savings of 12 hours per week for the security duty managers.
Significant support throughout
Don McCann, technology systems consultant at Wilson James, commented: “SmartTask provided significant support throughout the contract bid and contributed to the successful contract re-signing for a further five years. The solution is now fully operational at five locations – the Natural History Museum, the National Science & Media Museum, the National Railway Museum, the Science & Industry Museum and also a Wandsworth storage site – with the Science Museum and V&A to follow shortly. SmartTask has also handled a separate project for the Bradford Science Festival which further demonstrated the flexibility of the system, its ease of deployment and suitability for the security sector.”
Paul Ridden, CEO of SmartTask, responded: “This latest agreement demonstrates our ability to work closely with our customers to develop advanced workforce management solutions that support business development, customer retention and quality service delivery. We’re now the technology partner of choice for a growing number of security organisations based on our proven track record of helping to tackle some of the most common and difficult operational challenges they face.”
SmartTask is an advanced and simple-to-use employee scheduling and mobile workforce management solution that enables security companies to better plan and manage their workers such that they’re in the right place at the right time. The cloud-based software solution combines intelligent rostering, live monitoring and integrated proof of attendance across both static and mobile teams, making it the ideal tool to improve operational control, enhance customer satisfaction and support Duty of Care to staff.