White Paper on changing nature of retail banking industry published by Traka

Traka has launched a new downloadable White Paper to open a discussion on the changing nature of retail banking in the UK. The publication makes full use of the latest case examples to consider branch management and shifting customer expectations. 

Entitled ‘Shaping the Retail Banking Industry’, the White Paper looks at several factors influencing the sector, including the increasing expectations of customers now demanding a more personalised branch experience.

Incorporating analysis from leading financial services organisations including PwC, Accenture and Deloitte, the document highlights the opportunities for innovation, together with collaboration and adoption of new operational processes. This incorporates key and equipment management to enable retail banks to deliver on top quality service.

Mike Hill, Traka UK’s market development manager and author of the White Paper, stated: “Given the backdrop of negative press concerning the state of the UK’s High Streets, the future for retail banking could be cited as bleak with a state of industry disruption as customers move towards a more mobile-connected lifestyle. However, our research in putting together this White Paper tells a different story. Actually, the sector has a real chance to embrace the changes occurring and entice its customers, all the while meeting demands for personal service. We found that brands riding the storm are taking small yet significant steps to tailor their services and make operational differences that are proving essential to their success.”

The White Paper focuses on Traka’s experience with the Nationwide Building Society to demonstrate how supporting operational efficiency can benefit banking staff and ensure they can focus on serving their customers without compromising on security.

Hill continued: “For this White Paper we’ve used the latest research and intrinsic market reports, together with case evidence on the future of the retail banking industry and the issues faced by the sector to help ensure its long-term success. We really do want to stimulate debate and encourage views and contributions from as many different voices as possible.”

*The White Paper is now available to download at http://bit.ly/2KDyAxc

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.

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