Traka has launched a new downloadable White Paper to open a discussion on the changing nature of retail banking in the UK. The publication makes full use of the latest case examples to consider branch management and shifting customer expectations.
Entitled ‘Shaping the Retail Banking Industry’, the White Paper looks at several factors influencing the sector, including the increasing expectations of customers now demanding a more personalised branch experience.
Incorporating analysis from leading financial services organisations including PwC, Accenture and Deloitte, the document highlights the opportunities for innovation, together with collaboration and adoption of new operational processes. This incorporates key and equipment management to enable retail banks to deliver on top quality service.
Mike Hill, Traka UK’s market development manager and author of the White Paper, stated: “Given the backdrop of negative press concerning the state of the UK’s High Streets, the future for retail banking could be cited as bleak with a state of industry disruption as customers move towards a more mobile-connected lifestyle. However, our research in putting together this White Paper tells a different story. Actually, the sector has a real chance to embrace the changes occurring and entice its customers, all the while meeting demands for personal service. We found that brands riding the storm are taking small yet significant steps to tailor their services and make operational differences that are proving essential to their success.”
The White Paper focuses on Traka’s experience with the Nationwide Building Society to demonstrate how supporting operational efficiency can benefit banking staff and ensure they can focus on serving their customers without compromising on security.
Hill continued: “For this White Paper we’ve used the latest research and intrinsic market reports, together with case evidence on the future of the retail banking industry and the issues faced by the sector to help ensure its long-term success. We really do want to stimulate debate and encourage views and contributions from as many different voices as possible.”
*The White Paper is now available to download at http://bit.ly/2KDyAxc