West Midlands Police investigate misleading Tweets

Posted On 10 Feb 2014
Comment: Off

West Midlands Police spotted an alleged misuse of one of the forces social media accounts using CrowdControlHQ, the social media risk management platform, to monitor and manage its social media engagement. A West Midlands police inspector who works as a mental health liaison officer is currently being investigated for alleged misuse of his Twitter account. The Twitter account was suspended on Friday as the officer’s communications were being investigated. ” Organisations need to able to speak as one voice and if many people are representing the organisation on social media, each tweet or post should be regarded as a press release,” said James Leavesley, CEO, CrowdControlHQ,” West Midlands are very aware of the risks involved and should be commended for the implementing mitigation strategies and policies to avert possible reputation or security risks, while continuing to fully engage with the public.” CrowdControlHQ is currently used by 25% of the UK polices forces to manage, monitor and protect social media accounts, which has given the company deep insight into challenges faced by police communications teams. Organisations’ official public accounts are managed within the platform and monitoring for key words across social media has become an important part of criminal investigations. Many forces also report instances where they have been able to intervene in potential suicides, with positive outcomes, and find vulnerable missing persons by using the platform.

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.