Victim Support launches MOPAC-funded live chat service for victims of crime in London

Victim Support has launched a new online live chat service for people affected by crime in London. The new service will enable people who may find it difficult to access support over the phone or in person to gain help more easily. The service is operated by Victim Support and being funded by the Mayor’s Office for Policing and Crime.

London live chat offers a safe online space for people to talk openly about the impact of crime. The service is free, confidential and staffed by trained supporters who offer emotional and practical support tailored to each person’s needs. Anyone who has been affected by crime in London, whether or not the crime has been reported to the police, can use the service.

The live chat service is open from Monday to Friday (12.00 pm-7.30 pm). Anyone who lives in the capital and has been affected by crime can visit the live chat page.

Bernadette Keane, director of services for London at Victim Support, said: “We’ve extended our communication methods to make our support more accessible. Last year in London, we supported more than 305,000 people and we plan to help even more individuals recover from the impact of crime with the addition of the new live chat service.”

Keane added: “As well as live chat, individuals can also contact for support by e-mail, by calling the free Support Line, completing an online contact form or by calling their nearest Victim Support team.”

Sadiq Khan, the Mayor of London, outlined: “Crime can have a devastating and lasting impact on people’s lives, which is why I’m putting the needs of victims at the heart of policing in London. The right support can go a long way in terms of helping people to cope with and recover from painful experiences. This new service has an important role to play in offering immediate and expert help, and particularly for those people who may find it difficult to speak about their experiences on the phone or in person.”

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.

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