off

Sophisticated criminals cause 350%-plus increase in Contact Centre fraud attacks from 2013-2017

Pindrop’s Voice Intelligence Report 2018 suggests that voice fraud has intensified and is on the up. Between 2016 (one in 937 calls) and 2017 (one in 638 calls), the overall voice channel fraud rate increased by 47%, continuing on the upward trend from last year’s 113%...
Posted On 24 Sep 2018
off

“Business use of voice technology set to triple in next 12 months” states Pindrop study

No less than 85% of businesses surveyed by Pindrop (the voice security and authentication specialist) will use voice technology – such as Amazon’s Alexa or Microsoft’s Cortana voice-activated assistants – to communicate with customers within the next year. Currently, only 28% of...
Posted On 15 Jun 2018
off

Record levels of ID fraud unearthed by Cifas in Fraudscape report for 2017

Cifas, the UK’s fraud prevention service, has released a new report identifying and detailing the fraud trends from over 300,000 cases of fraudulent conduct recorded in 2017. The data, which emanates from 306 organisations (including many major UK brands), underpins one of the...
Posted On 26 Apr 2018
off

William Hill ordered to pay £6.2 million penalty package for “systemic social responsibility and money laundering failures”

Systemic senior management failure to protect consumers and prevent money laundering will result in the William Hill Group (WHG) paying a penalty package of “at least £6.2 million”. A Gambling Commission investigation has revealed that, between November 2014 and...
Posted On 21 Feb 2018
off

Pindrop Report: “Fraudsters remaining one step ahead of consumers on ID theft”

According to a new report issued by fraud protection and authentication company Pindrop, 87% of consumers are aware of the threat of phone fraud, but nevertheless are failing to take the most basic steps needed to protect both their identity and their finances from increasingly...
Posted On 07 Sep 2016
off

UK financial institutions reported to be losing an average £20 million per annum in Call Centres

Financial institutions in the UK are losing more than £20 million each year to fraudsters targeting Call Centres. According to a new report produced by fraud protection and authentication company Pindrop, the UK suffered double the rate of attacks than occurred in the US last...
Posted On 18 May 2016