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Sophisticated criminals cause 350%-plus increase in Contact Centre fraud attacks from 2013-2017

Pindrop’s Voice Intelligence Report 2018 suggests that voice fraud has intensified and is on the up. Between 2016 (one in 937 calls) and 2017 (one in 638 calls), the overall voice channel fraud rate increased by 47%, continuing on the upward trend from last year’s 113%...
Posted On 24 Sep 2018