String of new contract wins delivers perfect 10th Anniversary for Integrity Security Group

James Chittil (left) and Will Adams

James Chittil (left) and Will Adams

One of the West Midlands’ fastest-growing independent security businesses is celebrating its 10th Anniversary in style by securing a clutch of new contracts. The Integrity Security Group, which was formed by local entrepreneur and managing director Will Adams, has seen its dedicated approach to customer service and the ongoing development of its staff pay off, with over £100,000 of recent contract wins including work for the Imperial Retail Park, the Grand Hotel, Umberslade and Alliance Scaffolding.

The Solihull-based company has seen turnover grow from just £50,000 in its first year of operation to in excess of £3 million for the last 12 months. The workforce has risen from just seven people to over 100 employees.

“It has been a real whirlwind ten years that’s for sure, and the pace of growth doesn’t look like letting up just yet,” explained Adams to Risk Xtra. “I had worked in the security industry for some time and witnessed how other firms had poor staff retention and were continually letting their customers down. The idea was to change all of this and the only way to do that was by starting a business myself. Integrity was duly formed.”

Adams continued: “Originally, we leased a start-up unit from Solihull Metropolitan Borough Council and managed to gain our first client, the Association of Plumbing and Heating Contractors. The Association signed up quickly. As is the case with all new ventures there have been many challenges to overcome, but we’ve done just that and, with ten years under our belts, we have more exciting plans to develop our service offer and expand the business.”

Integrity Security Group provides bespoke security services and facilities management to a blue chip client base spread across the country. Services range from security guarding, mobile patrols, key holding and alarm response through to temporary guarding and strategic consultancy on security matters. The business has also invested heavily in expanding its electronic security capabilities, including complex CCTV, access control and fire and intruder alarm systems.

James Chittil, general manager of Integrity Security Group, added: “Our independence is one of our biggest strengths as it means that we can act quickly to changes in the marketplace and customer demand. Over the last decade, this has seen us acquire Roscot Security and open two additional offices in Aldridge and in Letchworth Garden City to meet a growing client base in the South East. More recently, we’ve invested in a 24-hour CCTV Control Room as an increasing number of contracts are requesting electronic security, such as CCTV, alarms and access controls.”

Integrity Security Group holds a number of industry accreditations, including Safe Contractor, CHAS, Principal Member Status of the British Security Industry Association and Security Industry Authority Approved Contractor status. In addition, the company is ISO 9001 and ISO 14001 accredited, with an impressive track record of zero major or minor non-conformances for the past eight years.

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.

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