SoloProtect, the international lone worker solution provider, has announced an addition to its customer relationship with bpha, the Bedford-based Housing Association that manages over 19,000 homes across the Oxford to Cambridge arc. Keen to innovate and aware of the benefits that emerging lone worker technology can bring, bhpa has chosen to trial a body-worn video (BWV)-enabled solution from SoloProtect to deliver comprehensive protection for employees.
Already a well-established user of SoloProtect, bpha has recently supplied four of its housing officers with SoloProtect ID Pro with a view to rolling out this type of device to a wider group of staff if the trial’s successful.
SoloProtect has delivered lone worker technology for use by over 300,000 lone workers since the company’s inception in 2003. The business remains at the forefront of the lone worker industry and continues to strive to offer solutions that are innovative and highly accessible to users, with a high level of customer service and, importantly, a clear return on investment for the deploying organisation.
bpha employs over 400 staff in the UK. Its vision is ‘to build communities where people can live happily in a home they can afford’.
Deployment in high risk areas
bpha is looking into deploying SoloProtect ID Pro in high risk areas where concerns or incidents have been recorded. The solution, which was made available to customers from late 2019, is a dedicated lone worker device with optional BWV technology and a host of other features to assist a user’s personal safety.
The product differs from most traditional body cameras in that a discreet ID badge form-factor is retained. Te device is designed for incident-driven recording only rather than it being deployed for continuous video capture. This incident-driven approach allows video evidence to be streamed directly to a SoloProtect Alarm Receiving Centre. Video recording is instigated by the device user opening a ‘Red Alert’ on their device. This allows operators to support a lone worker during a live event while it’s still in progress rather than being available only in retrospect.
It also makes the ID Pro an accessible and flexible device to deploy, and one that’s less resource-hungry than many traditional systems that require large amounts of video data to be managed – specifically regarding dock and download, storage and redaction. This can be a key consideration for meeting data protection requirements.
SoloProtect manages all video on behalf of the client as part of a General Data Protection Regulation-compliant solution, using the functionality of the device to reduce the alarm verification time where possible. This hastens the escalation process to deliver assistance for a given lone worker. bpha personnel issued with an ID Pro will be using the video verification capability to assist their personal safety where required.
Employee safety “paramount”
Matthew Hunt, Health and Safety and environment officer at bpha, said: “The safety of our employees is paramount. We’re really excited to be trialling the ID Pro devices. We’ve worked closely with SoloProtect for a number of years now and have found the company’s lone worker solutions invaluable. Adding video as another level of safety makes perfect sense and is something that I expect to benefit us hugely.”
Craig Swallow, managing director at SoloProtect, commented: “We’re delighted to be supplying bpha with our ID Pro solution and look forward to seeing how the team works with the new devices. When we started developing the ID Pro, we always wanted comprehensive safety of the individual lone worker to be at the heart of the product’s functionality. We believe the product delivers this. It’s great to be able to deliver a device that can significantly speed up alarm verification and yield the best possible response for the end user.”