Showsec has received due recognition for its significant role in securing this year’s Camp Bestival, the award-winning, four-day, family-focused event that took place at Lulworth Castle close to Dorset’s Jurassic Coast and has subsequently been lauded by the organiser as the “best-ever”.
The theme in 2015 for Camp Bestival’s eighth year of operation was ‘Goes Wild’. “The challenge each year is to make the event even better and keep it fresh, so we can safely say it was mission accomplished in that respect,” commented Dave Grindle from organiser Loudsound Productions who served as festival manager.
“There has been so much fantastic feedback and so many people who have been coming here for years said this was the best edition of Camp Bestival so far,” enthused Grindle. “We aim to make it the most amazing family party you will ever go to, but we absolutely couldn’t do that without the tremendous support we receive from the whole Camp Bestival team. That includes Showsec who have embraced the whole ethos of the festival and made such a positive contribution to the special environment that’s created.”
As you would expect, security and safety are important elements of the festival operation, but so too is having a very customer-focused approach to that service. For this year’s event, Showsec deployed 350 staff across the arena and camp sites. Those operatives also worked closely with the Oxfam volunteers who acted as stewards over the four days of the festival.
Friendly face of the festival
The fact that it’s a family festival means that there’s approximately a 50-50 split between more than 15,000 adults and a similar number of children attending Camp Bestival. In so many respects this cohort is different to that attending other events in the Showsec summer programme.
“There’s a great deal of emphasis on us being a friendly face of the festival,” said Tracey McCarthy, Showsec’s area manager for the South Coast. “Just as Camp Bestival becomes better and better each year, so we endeavour to raise the bar even higher with our level of customer service. It’s very satisfying to receive so many positive comments about our contribution to the success of the event, notably from members of the public and, in particular, ‘Thank You’ messages written by children and handed to our members of staff.”
McCarthy added: “Due to the audience profile, it’s important that we have the right staff on duty to ensure we meet high expectations placed upon us in terms of customer service. For example, our response teams are entirely different here to those deployed at many other festivals. At Camp Bestival, one of their prime concerns is reuniting lost children with their families, which is a scenario that can occur quite often in such surroundings. With so much excitement around them and so many wonderful attractions, it’s easy for a child to become detached from their family for a short while. In those circumstances, you need a friendly face and a calm, reassuring character who’s going to respond in the appropriate way. This helps ensure any lost children are back with their families within a matter of minutes.”
As well as being blessed with excellent weather throughout the 2015 event, Camp Bestival offered a fantastic music line-up headlined by Clean Bandit, Kaiser Chiefs and Underworld on each of the three show nights, while the programme also featured Professor Green, former X-Factor star Ella Henderson, Sir Bob Geldof, jazz funk outfit Level 42, Wretch 32 and solo artist Alison Moyet.
The ‘Go Wild’ theme aimed to provide families with even more attractions which enabled them to discover the great outdoors in nature’s playground and therefore make the most of the stunning surroundings at Lulworth Castle.