Send For Help awarded certification to BS 8484:2016 for lone worker device services

Lone worker protection specialist Send For Help is one of the first companies to be successfully audited against the latest version of BS 8484:2016, the dedicated British Standard for the provision of lone worker device services. Bestowed following a rigorous audit, the award certifies that Send For Help’s subsidiaries – Skyguard and Guardian24 – are working to the very highest standards of both product and service provision.

Both subsidiaries were already accredited to the previous version of the standard, namely BS 8484:2011, having passed annual audits conducted by UKAS-accredited body the National Security Inspectorate (NSI). Send For Help’s subsidiaries have already been awarded NSI Guarding Gold and ARC Gold standards – the highest available in the security business sector.

BS 8484:2016 sets the standards which UK lone worker device service suppliers should achieve and against which they can be measured. It’s hugely important as a benchmark for end user organisations sourcing a credible solution provider for lone worker security as it enables the highest level of police response to an alarm.

Organisations certified to BS 8484:2016 through a UKAS accreditation have the ability to escalate lone worker alarms directly to local police Control Rooms (via the use of URNs), bypassing the 999 service which can save vital minutes in an emergency.

BS 8484:2016 is the most complete version of the lone working standard to date. It supersedes the previous standard, which is to be withdrawn at the end of this month. As such, only organisations fully accredited to BS 8484:2016 will be able to guarantee the highest level of response from the police.

Reflecting technological enhancements

Published at the end of last year, the new British Standard now comprehensively covers lone worker smart phone applications, directly reflecting technological improvements made within the last five years. As such, Skyguard and Guardian24’s smart phone apps are certified to BS 8484:2016.

The British Standard offers greater transparency for customers in all aspects of service delivery, especially upon reporting statistical information to their clients. It tightens Key Performance Indicators for Alarm Receiving Centre (ARC) response times, and there’s also a greater emphasis placed upon end-to-end solutions such as those provided by Send For Help.

Ultimately, the new British Standard offers clear and concise parameters for clients to judge the performance levels relating to all aspects of a lone worker solution.

Coupled with the operation’s dedicated ARC – which is accredited to BS 5979 Category II – and the National Police Chiefs’ Council’s ‘Secured by Design’ accolade, the certification means there’s no higher certified lone worker safety service in the UK and Ireland than that offered by Send For Help.

Striving for excellence

James Murray, CEO of Send For Help, informed Risk UK: “At Send For Help, we continually strive for excellence. Being one of the first providers to gain certification to the latest BS 8484:2016 standard with flying colours once again proves this statement.”

Murray concluded: “We’re delighted to offer the most complete personal safety service for lone workers and ‘at risk’ individuals. Those companies seeking to protect their lone worker members of staff need look no further than a service which has full and up-to-date certification to the highest standards.”

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.

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