New research from Mitie has shown that almost half (48%) of facilities managers are missing out on the benefits of digital transformation by not adopting new technology. The company’s latest report, entitled ‘Digital Transformation: Is Facilities Management Ready?’, reveals that just 7% of facilities managers are constantly seeking to identify, trial and implement new technology solutions to stay ahead of the curve.
Almost one-in-ten (8%) say they’re not interested in deploying new technology, with almost a third (32%) suggesting they will only use mature or proven technology. A further 8% state that, although they’re interested in new technology, they simply don’t have the bandwidth.
The research revealed that security and access control is one of the areas most likely to be highly impacted by digital transformation. In fact, the security sector seems to be ahead of the curve, with nine-in-ten (90%) respondents asserting that they’re already making progress in digitising their security or access control. The research highlights the fact that respondents believed digitally-enabled remote monitoring and remote guarding offer clear cost efficiencies, as well as a more agile response to incidents.
When asked whether they agreed that facilities management will have undergone extensive digital transformation by the year 2030, four fifths of respondents (80%) strongly or mostly agreed with this assertion. This suggests that, over the next ten years, facilities managers who are currently wary of new technology will have been convinced otherwise, while those struggling with capacity will have found a way to tackle this restraint.
With over a third (35%) stating that cost efficiency is the most important factor shaping service delivery today, any technology will need to prove return on investment.
Impact of digital transformation
Along with security/access control, energy efficiency and mechanical and electrical (M&E) maintenance are highlighted as the areas deemed most likely to be highly impacted by digital transformation. Likewise, many facilities managers (92% for energy management and 84% for M&E maintenance) have explained that they’re already making progress in digitising these areas.
For many, the adoption issue is closely linked to a lack of knowledge. Around a third of respondents (31%) reported ‘lack of internal expertise to select suitable facilities management solutions’ or a ‘lack of understanding of digital transformation technologies’ (27%) as the top barriers to investing in digital transformation. Moreover, three-in-ten (30%) also cited ‘lack of staff expertise to run facility efficiency projects’ and a ‘lack of staff bandwidth to analyse and act on data’ (28%) as the top barriers to realising business value from it.
Jason Towse, managing director for business services at Mitie, said: “The research clearly shows that the digital transformation of the security sector will be central to delivering increased productivity and cost savings to the whole facilities management industry. Embracing technology not only improves efficiency, but is also key for organisations to stay ahead in the fight against ever-more sophisticated criminal activity.”
Towse added: “It’s gratifying to see that nearly all those asked were already making progress in digitising their security operations. We very much hope that this report will help others benchmark themselves against their peers and understand the wider opportunities that digital transformation can bring.”
*Download a copy of the report at http://www.info.mitie.com/digitaltransformation