The British Security Industry Association (BSIA) announced the national winners of this year’s Security Personnel Awards during a special event held at the London Hilton Hotel on Park Lane which was attended by many invited guests including Risk UK’s Editor Brian Sims and Mark Quittenton, managing director of Pro-Activ Publications.
Now in their seventeenth year and sponsored once again by Camberford Law plc, the BSIA’s Security Personnel Awards serve to acknowledge the commendable and limitless contributions that security personnel make to the industry – and the wider community – each and every day.
Indeed, the awards duly recognise exceptional performances within the industry across five different categories: Best Team, Outstanding Act, Service to the Customer, Best Newcomer and Best Use of Technology.
James Kelly, CEO of the BSIA, commented: “Security continues to play a vital role in safeguarding our nation. It’s individuals like this year’s winners that help to maintain the industry’s favourable reputation. We at the BSIA pride ourselves on representing the very best in the security sector and the outstanding contributions made by our award winners serve to illustrate that fact.”
Kelly continued: “Each year, we receive a high number of applicants and the judging is always a difficult process. The standard of applications in 2015 has been as high as ever and we’re extremely proud to be associated with the talent displayed by our winners.”
David Ottewill, managing director of Camberford Law plc (sponsor of this event since its inception) added: “We’re very proud to be associated with the BSIA’s Security Personnel Awards and would like to congratulate all of this year’s nominees and winners. It’s important to recognise and reward the hard work and efforts of these dedicated professionals within the security sector. For this reason, we’re delighted to have been sponsors of this event since its inauguration 17 years ago.”
The BSIA’s annual Security Personnel Awards are judged at both the regional and national levels. The Judges are specially selected for their wealth of knowledge and experience within the private security sector and represent a mix of practitioners. In 2015, the National Judging Panel was as follows:
Chairman of the Judges
*Professor Martin Gill FSyI (Director, Perpetuity Research and Consultancy International)
*Brian Sims BA (Hons) Hon FSyI (Editor, Risk UK)
*David Ottewill (Managing Director, Camberford Law plc)
*Dave Humphries (Director of Compliance, Intelligence and Communication, Security Industry Authority)
*David Wilkinson (Director of Technical Services, BSIA)
*Graham Bassett (Director, GBR UK)
*Trevor Elliott (Director of Manpower and Membership Services, BSIA)
*Fay Gillott (CEO, 7BR)
*Terri Jones (Director General, Skills for Security)
Service to the Customer
Mohammed Amal El-Hajji
Mohammed Amal El-Hajji of Mitie Total Security Management has a sterling track record of delivering exceptional customer service. Over the course of a ten-year contract, Mohammed has regularly received praise from numerous clients, VIPs and senior state figures. His ability to speak fluently in a number of different languages has been commented on as an essential part of his excellent service delivery.
VSG’s Donald Murray, who’s a security supervisor, is commended for his excellent service to the customer. Through his ability to forge excellent relationships and by empowering his team members by way of training and development, Donald has achieved consistently high Service Level Agreement scores. This has all been achieved against a backdrop of numerous security challenges which he has also handled with total professionalism.
Richard Farley of The Westgrove Group is praised for his commitment to the client, a proactive approach and his willingness to go above and beyond the ‘Call of Duty’. In fact, Farley has been described by the client as ‘the jewel in the crown’ of The Westgrove Group’s security service and is well known at the Kennet Shopping Centre where he truly loves his job and continues to be an invaluable asset to the client.
Aberafan Shopping Centre Team
Three members of OCS Group UK’s Aberafan Shopping Centre Team were presented with an award for saving a man’s life when he suffered a massive heart attack. Their quick thinking, composure and skill was undoubtedly a contributing factor towards the man’s eventual survival and recovery.
Chris Fielding of Securitas Security Services UK showed vigilance, professionalism and initiative to save a man from trying to take his own life. Chris had to step in on three separate occasions, despite the man brandishing items he might have used to harm anyone who approached. Fielding’s actions enabled the man to receive the help he needed.
Clarence Hyman of Corps Security is rightly praised for his high standards and a natural willingness to go above and beyond the basic outline of his duties. Clarence has already demonstrated customer service skills of the highest level and has even provided voluntary mentoring for new recruits.
Securitas Security Services UK’s Paul Wilson is a member of an Emergency Medical Team. During a routine medical check, Wilson identified a patient with a serious medical condition that potentially saved the individual’s life. The patient was rushed to hospital and underwent emergency surgery. Had it not been for Paul’s observations, the patient could have suffered a major stroke.
Robert Love of Sight & Sound Security Solutions is a security officer who’s quickly rising through the ranks. Securing two promotions within just two years, Love is now working as an operations supervisor responsible for the manning and operations of over 150 officers.
Best Use of Technology
Marcin Bereza of VSG single-handedly designed and implemented an electronic Security Operations Dashboard. The software, which enables managers to plan a much more effective security operation, took considerable time and effort to complete. It has been estimated that if a product which achieved similar results had been purchased by the client, it would have cost in excess of £50,000.
Centrale Shopping Centre Team
VSG’s Centrale Shopping Centre Team consists of 33 dedicated security officers committed to providing a service which is second to none. Constituent members continually improve their skills by taking part in comprehensive training. Indeed, 20 of the 33-strong officer team are First Aid and defibrillator trained. They relentlessly seek to add value to the contract by going above and beyond what’s expected of them.
ITV Security Team
Wilson James’s ITV Security Team has been presented with an award for going the extra mile. The team of 23 dedicated security professionals has fully embraced the culture and values of ITV and become an integrated part of the broadcaster’s operations. They often go the extra mile to cover additional duties such as manning the main switchboard during holiday periods, in turn showing their commitment to adding value on the contract.
*The BSIA would like to thank Camberford Law plc for its ongoing support of the Security Personnel Awards
**Nominations are now open for the 2016 Security Personnel Awards. BSIA members can view entry criteria and download nomination forms from the BSIA’s website: www.bsia.co.uk/bsia-awards
***Companies interested in BSIA membership can find out more about the many benefits of belonging to the Association by visiting: http://www.bsia.co.uk/join-the-bsia