Responder provides triple resilience for fire fighters

Posted On 11 Jan 2014
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The Essex County Fire and Rescue Service (FRS) has selected PageOne Communications’ Responder two-way pager and dual-frequency alerters as part of a wider initiative to reduce the extent or exposure to risk, whilst also increasing business resilience. The solution is helping Essex County FRS to improve the management of its retained fire-fighters and officers by closing the loop on traditional broadcast messaging and extending coverage beyond local transmission range. PageOne’s Responder two-way pagers were selected following a trial of the service during a national strike in 2012.” We needed a contingency strategy and PageOne’s solution offered us a resilient mechanism to communicate with, and manage our officers more effectively,” says David Elwell, Communications Manager at Essex County Fire and Rescue Service.” In addition to a number of peripheral features, the ease-of-use and intelligence offered from the response and acknowledgement element were key drivers for us selecting the service.” More recently Essex County FRS have further enhanced the solution by integrating location and SMS fall-back services via Connect” PageOne’s cloud-based messaging solution. Incorporating GPS and location capability enables the two-way Responder to deliver an accurate positioning of team members, visually represented on map. The addition of SMS fall-back to the Responders provides further resilience to ensure message delivery.” Locate gives us greater visibility, which means we can pinpoint the nearest officer to an incident, mobilise them more effectively and improve response times,” adds David. Essex County FRS also intends to roll-out more devices once their new Command and Control System is introduced.” PageOne’s solution integrates seamlessly with our new Command and Control, so Responder messages can be sent from the system and responses integrated back into the same interface. This means control room staff can make much quicker decisions, once again positively impacting on our response times,” says David. With fire-fighters at their Corringham retained station already using dual frequency alerters, Essex County FRS intend to trial the two-way Responder pagers with dual frequency scanning and SMS fall-back, providing triple resilience.” We have already leveraged the benefits of both technologies in isolation of one another, therefore we would naturally want to explore them working concurrently. This would add an even greater level of resilience to our critical communications strategy,” concludes David.

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.