Reliance High-Tech introduces rtouch emergency alert device as part of Reliance Protect services for lone workers
Reliance High-Tech has expanded its popular range of Reliance Protect services with the launch of the rtouch – a small, ultra-lightweight emergency alert device that offers lone workers enhanced personal protection, support and two-way communication whenever they may be exposed to heightened risk while on duty.
The compact rtouch device has a key fob appearance and can be worn or carried discreetly to enable easy, convenient use without raising suspicion.
Importantly, these devices are also certified to the British Standard BS 8484:2011 Provision of Lone Worker Services, ensuring the highest police service response levels where appropriate.
This solution meets a growing need for companies to improve their support for – and protection of – staff members who may be at risk of intimidation, abuse or violence in the course of their employment whether working on or off company premises.
The rtouch device boasts a large SOS button on the front, three buttons on the side and a series of LEDs to indicate device status. The SOS button generates one-way and two-way voice calls fed into the dedicated Reliance Monitoring Centre where professionally trained lone worker alarm handlers can listen in on a live basis and locate the device end user’s precise location.
Incorporation of GPS technology
By monitoring and recording every event, the Reliance team can ensure a rapid and appropriate response to each alert – including notifications to the Emergency Services, alerting colleagues/supervisors and archiving recorded evidence for reporting, regulatory compliance and – if required – future legal action.
These devices enable users to leave messages detailing information such as current location, nature of the task to be performed and data that may prove to be invaluable if an SOS is subsequently raised. The specialist Reliance Protect operators can quickly access these messages as part of the alarm-handling process.
The rtouch incorporates GPS technology and continuously updates its position. This location information is sent to the Reliance Monitoring Centre when an SOS is raised and displayed to the operator(s) in mapping software.
It can also be used in mobile staff management applications where GPS location information is frequently uploaded to mapping-based platforms, in turn enabling the real-time management of mobile employees such as security officers, care workers and other field-based personnel.
Simple LEDs confirm the status of the rtouch detailing level of battery charge, GSM signal strength and GPS location availability. The solution also indicates to the user when an SOS has been raised and when the voice call has been connected and is being monitored by staff at the Reliance Protect Monitoring Centre.
rtouch is fully integrated within the range of Reliance Protect services and has optional fall detection capabilities that sense slips, trips and falls, subsequently generating SOS alarms for the Reliance Monitoring Centre.
Provision of immediate incident support
Chris Allcard, head of lone worker solutions at Reliance High-Tech, said: “With the Reliance Protect rtouch device at their fingertips, employees throughout the UK can feel reassured that 24/7 support is within easy reach. The rtouch device further extends the choice available to companies wanting a proven, robust and highly cost-effective way in which to safeguard their employees and provide immediate incident support if required.”
Allcard added: “By helping end user organisations to create a safer working environment and meet their Duty of Care responsibilities to employees, rtouch makes it easier to retain talented staff and support key business objectives. Other benefits for users include an improved ability to capture recorded evidence, a full suite of management information reporting, less time spent on incident investigation, reduced exposure to crime-related loss and litigation, more control over insurance costs, an enhanced corporate reputation and improved business continuity provision.”
Importantly, BS 8484 accreditation ensures that lone worker devices, monitoring and alarm response capability are fit for purpose and enables alarms to be escalated directly through to regional police, bypassing the traditional 999 route to generate the highest police response levels where appropriate.
BS 5979 Category II is critical for any organisation looking to safeguard their workers as this represents the highest industry standard for Alarm Monitoring Centres.
ISO 27001 accreditation is unparalleled in the industry, ensuring that all customer and staff data is handled and stored securely and dealt with in complete confidence.