Reductions in false alarms and police response times revealed at CSL Insurers’ Forum

Posted On 07 Dec 2014
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N4032CSL DualCom’s seventh annual Insurers’ Forum witnessed an excellent turnout of over 50 senior professionals and consultants from leading insurance companies who gathered at Vodafone’s headquarters in Newbury.

Ray Kay, head of Vodafone M2M UK, kicked off the discussions by outlining Vodafone’s vision that 50% of organisations will have adopted M2M by 2015. Kay also outlined the substantial investments being made in 2G, 3G and 4G networks in order to ensure perfect voice calls, competitive 3G coverage and 98% indoor 4G coverage by the end of next year.

National Security Inspectorate (NSI) CEO Richard Jenkins then described his organisation’s focus on raising standards in the industry and how becoming an NSI approved company directly impacts on this. The NSI believes that robust services, tougher regulation and police response measures are all key contributing factors.

CSL DualCom’s group managing director Simon Banks also touched on standards and reviewed a specific example of how CSL DualCom takes responsibility for the entire journey of an alarm signal.

Future proofing and carbon footprint reduction via Remote Servicing and Diagnostics (RSD) was touched upon, a message mirrored by Mark Emery from Swift Fire & Security. Emery explained how the additional benefit of reduced engineering costs offered by RSD is a great asset to the company’s engineering armoury.

Ed Barge of EMCS presented an overall picture of the current trends from the Alarm Receiving Centre perspective, noting a particular increase in upgrades from bells-only or Digicom systems to monitored single path solutions very much in keeping with the day’s theme of raising standards.

Geoff Wright of AIG then took the audience through a Case Study focused on a £25 million loss at a large warehouse. In the example given, insufficient management programmes caused delays in calling the fire brigade despite the correct installation of fire detection, sprinkler and security systems.

Reducing risks to the public and property

Pat Allen” chairman of the Fire and Security Association” chose to list measures that can be taken to reduce unwanted alarms. Allen advised that monitored fire systems allow for early detection which reduces risk to the public and property (as well as fire-fighters themselves).

ACPO’s Ken Meanwell highlighted the tremendous reduction in false intruder alarms in recent times which is largely thanks to advances in alarm signalling coupled with more stringent penalties for repeat false alarms. This greater efficiency has also allowed for a reduction in police response times.

Mike Jay” insurance expert and convenor of the RISCAuthority Security Group at the Fire Protection Association” concurred with these findings as his organisation has witnessed a reduction in claims and criminality due to the success of security companies and the police service in increasing the risks involved for criminals.

The BSIA’s technical director Alex Carmichael considered the discrepancies that can arise between test houses for European third party specifications and provided an update on both European and international standards.

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.