Preparing for the Unexpected: Top Tips on Business Continuity

Klaus Allion

Klaus Allion

There are a number of external factors that can significantly impact a business of any size, especially for employees travelling to and from work and to customer meetings, states Klaus Allion. From extreme weather conditions, train strikes and industrial action through to road delays and national emergencies, there are many reasons that can prevent staff from reaching their end destination on time, or at all, when travelling during their working hours. This can result in employees needing to work remotely.

Business continuity planning is something that most senior executives and business owners need to consider. More often than not, however, current business continuity plans are focused on catastrophic failures, such as the company’s headquarters being destroyed by fire, but it needn’t be so clear cut. Issues surrounding business continuity can occur for many reasons and at any time.

What can be done to overcome these issues and make a business more resilient to such unforeseen events? The answer, in many cases, is for the business to ensure that it has a flexible and robust communications system in place that allows for workers to be able to work from any location.

A modern telephony system can enable enterprises of all sizes to build a comprehensive business continuity plan that can be rolled out at a moment’s notice.

It’s important for businesses to remember that remaining in good contact with remote employees requires both voice and data communications. Here are three top tips for businesses seeking advice on the type of technology and systems that can improve business continuity for their organisation:

Voice communications: seamless integration

Home working and flexible working are becoming increasingly popular solutions for employers to offer to staff in order to attract the best talent. There are also countless organisations who rely on the mobile workforce to complete their business objectives such as mobile engineers, sales managers and many others. When a member of staff is working remotely, it’s imperative that their communication systems provide a simple way for staff to stay connected to the workplace and for potential customers to be able to reach them.

The one number philosophy allows staff members to keep the same contact number, no matter whether they are in the office, working from home or remotely, by automatically routing incoming calls to wherever the staff member is logged in. This saves head office or individual staff members from having to provide individual contact numbers and creating a hassle for callers who may have to try several numbers to reach their contact.

Instead, callers can dial one number and, if the staff member is available, they can answer. It’s an efficient and seamless solution for the mobile workforce.

Voice and data communications: the single network

Connecting mobile devices, such as laptops and tablets, to a business’ main server is essential if home-based and remote workers are going to be able to work efficiently and keep colleagues regularly updated.

When dealing with customer enquiries, for example, customer service staff will need to access the main database to look up records and make notes. Additionally, staff who are in business meetings with clients and conducting inspections on site might need to upload their reports immediately from their mobile device such that the information they’ve recorded can be shared in real-time.

All of this takes a level of data communications which is fit for the growing needs of the mobile workforce.

Future success: replacing a telephony system

Businesses need to ensure that any new technology not only fits the current IT infrastructure, but also meets the current and future needs of the company as well.

Today, investing in an on-premise IP or cloud-based telephony solution makes good business sense with PSTN and ISDN services coming to an end by 2025. Also, with the increasing demands on mobile staff, this offers the best joined-up approach, resulting in staff being far better connected with colleagues, customers and suppliers alike.

Klaus Allion is Managing Director of ANT Telecom

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.

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