Portal service for lone workers

Posted On 14 Oct 2013
Comment: Off

Skyguard has launched a Customer Service Centre (CSC) account management portal, providing clients with a range of tools to help protect lone worker employees. The CSC allows clients to manage their accounts, user’s personal information, escalation procedures and service features in real-time. Version 2.0 of the CSC includes over 100 new features and improvements, including a user-friendly front-end and new reports, which can now be scheduled for export to email addresses at regular intervals. Other features include Google Map functionality, a breadcrumb trail of user movement, wizard for easy account creation, online support, drag-and-drop functionality, personal safety device configuration changes, post incident reports and sharing of devices. The CSC portal can be accessed via any web browser from any PC, without the need for installing software. Unlimited use of the CSC is inclusive in the monthly subscription.

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.