Police service “cannot fix a broken mental health system” asserts HMICFRS report

Police officers are increasingly being used as the ‘service of default’ in responding to people with mental health problems, a report by Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) has confirmed. The report, entitled ‘Policing and Mental Health: Picking Up The Pieces’, makes it clear that, while the police service is doing a good job in difficult circumstances, there are concerns over whether the police should be involved in responding to mental health problems at the current level.

The report also emphasises that there needs to be a radical rethink and a longer-term solution to what has now become a national crisis.

Her Majesty’s Inspector of Constabulary Zoë Billingham said: “Police officers naturally want to respond and do their best to support vulnerable people when they ask for help. We found that police officers respond to those with mental health problems with care and compassion, but we cannot expect the police to pick up the pieces of a broken mental health system. Overstretched and all-too-often overwhelmed police officers cannot always respond appropriately, and people in mental health crisis don’t always receive the help they need.”

Billingham continued: “People in crisis with mental health problems need expert support. Support that cannot be carried out in the back of a police car or by locking them into a police cell. All-too-often, the system is failing people when they most need help. This is not a problem that the police alone can solve. Other services need to stop relying on the 24/7 availability of the police.”

In conclusion, Billingham stated: “We have grave concerns about whether the police should be involved in responding to mental health problems to the degree that they are. Fundamental change is needed urgently in the way those with mental health problems are supported by the state. The police should be the last resort, not the first port of call.”

Key survey findings revealed

HMICFRS commissioned a survey to understand better the public’s view of the role of the police service in helping people with mental health problems. The findings include the fact that just 2& of people surveyed felt it was the police’s responsibility to respond to mental health calls. 70% felt it was the main responsibility of the health services to deal with people with mental health problems and a further 10% felt that the local authority or council should assume responsibility.

However, the report reflects that demand for the police to respond to mental health-related calls is increasing. Forces tended to underestimate the number of officers sent to mental health incidents, the response to which took longer than forces realised. Some forces are more advanced at understanding and measuring demand in this area than others, but overall the police service needs to improve its understanding of the extent of mental health demand.

The scale of the problem is illustrated by findings in London, for example, where the police receive a call about a mental health concern once every four minutes and send an officer to respond to a mental health call every 12 minutes. The Top Five individual repeat callers to the Metropolitan Police Service all have mental health problems and called the force a combined total of 8,655 times last year, costing the service £70,000 just to answer those calls. Welsh forces have estimated that each call takes, on average, three hours.

Strong leadership and governance

The report found strong leadership and governance on mental health across most forces. Also, there are strong and well-established partnerships across the country to support the most vulnerable in society, the most widespread of which is a mental health triage system to manage mental health demand and respond better to people in crisis.

Additionally, police officers had a good understanding of how to respond to those with mental health problems, while feedback from partner organisations recognised the empathy officers showed in supporting those with mental health problems.

In some cases, the police service is stepping in to fill shortfalls in the health service. This includes tasks like transporting someone to hospital because an ambulance isn’t available, waiting with someone in hospital until a secure mental health place is found and checking on someone where there’s concern for their safety.

The report identifies improvements that police forces can make in improving training and building a clearer view of demand. The report concludes that the longer-term solution must involve all public services if it’s to provide people suffering from mental health problems with the expert support they deserve.

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.

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