The competence of staff and making sure that the service provider delivers on the Terms and Conditions of a given contract are the two main challenges businesses face when outsourcing their security. That’s according to independent research conducted on behalf of facility services specialist Grosvenor Services.
At a time when businesses are increasingly alert to current and future security threats, outsourcing is now said to be the most popular option. 80% of those professionals surveyed* prefer to outsource their security requirements rather than use an in-house team, with 50% choosing to use a provider specialising solely in security.
Those security and risk professionals who were in favour of using a stand-alone security specialist were concerned that diversification could lead to a less than satisfactory service.
An alternative is a bundled FM contract, whereby a facilities management company manages several elements of service provision such as security, cleaning and building/grounds maintenance. 30% of those questioned for the survey said they would prefer to opt for a facilities management provider with security expertise. A prime reason cited for this was ease of communication by having one point of contact for multiple services.
Professionalism of onsite staff was paramount for all those surveyed, whichever way security is managed. Compared to similar research conducted on the broader facilities management market, while both expect professionalism this ranks as the most important factor in the security sector, outstripping everything else.
Investment in security may be undermined by less than competent staff which could have serious consequences for the security of a company.
Meeting changing needs
Speaking about this latest market study, Bernard McCauley, group managing director of Grosvenor Services (which also owns Charter Security), said: “Organisations looking to outsource need to be confident that the supplier they’ve selected has the expertise and innovation required to meet ever-changing security needs in a professional manner.”
McCauley continued: “Developments including the application of new technology and the need for increased levels of security have raised the bar in terms of service delivery requirements. It’s now time to re-educate the marketplace about how much more a modern, professional security services provider can deliver, whether they be a stand-alone specialist or a full facilities services company.”
*The survey was conducted among those professionals with responsibility for purchasing security services and included security and FM specialists operational mainly within London-based companies of over 100 employees