Home News Nice employs voice biometrics to cut Call Centre fraud

Nice employs voice biometrics to cut Call Centre fraud

by Brian Sims

Nice Systems has launched a fraud prevention solution utilising voice-based biometics to tackle fraud carried out via Call Centres. The technology is claimed to track fraud patterns and screen telephone against a watch list of known fraudsters. The solution, called Actimize, can be deployed as a standalone solution or as part of an enterprise fraud offering. The aim is to reduce fraud-related losses without compromising customer experience. The non-intrusive solutions employs voice biometrics, speech and transactional analytics, and real-time assessment capabilities. Fraudsters increasingly exploit information gathered via social networks to manipulate call centres which rely on user verification via traditional means. The biometrics use a ‘voice print’ to cross-reference calls with a watch list of known fraudsters. The solution also identifies fraud patterns, as well as monitoring for emotional response and talk patterns.

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