Nice employs voice biometrics to cut Call Centre fraud

Posted On 08 Jun 2013
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Nice Systems has launched a fraud prevention solution utilising voice-based biometics to tackle fraud carried out via Call Centres. The technology is claimed to track fraud patterns and screen telephone against a watch list of known fraudsters. The solution, called Actimize, can be deployed as a standalone solution or as part of an enterprise fraud offering. The aim is to reduce fraud-related losses without compromising customer experience. The non-intrusive solutions employs voice biometrics, speech and transactional analytics, and real-time assessment capabilities. Fraudsters increasingly exploit information gathered via social networks to manipulate call centres which rely on user verification via traditional means. The biometrics use a ‘voice print’ to cross-reference calls with a watch list of known fraudsters. The solution also identifies fraud patterns, as well as monitoring for emotional response and talk patterns.

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.