Mitie’s security business seals double contract win with IKEA and Springfields

Mitie’s security business has been awarded two contract wins with IKEA and Springfields, which together are worth £5 million per annum. The new contract with IKEA has been awarded for three years, while Springfields has extended its existing contract for a further three years.

At IKEA, Mitie will offer a range of security services on sites across the UK including security guarding, gate duties, vehicle and individual searches and managing the Security Control Room. This is the first time IKEA has changed its security provider in the UK in nine years and has chosen to adopt a different model to its other European operations.

Under the contract, Mitie will drive innovation and improve IKEA’s future security model by modernising the client’s CCTV operations and identifying any efficiencies. Initially, Mitie will conduct technical and systems reviews across all of IKEA’s retail sites and two distribution centres. This model will also support IKEA with its retail-specific training and advanced customer service.

In support of IKEA’s commitment to the Living Wage Foundation, employees will benefit from a pay increase. As part of the its contractual commitment, Mitie will work towards providing all staff with the National and London Living Wage, as well as making available a range of Mitie Rewards which includes staff discounts.

At Springfield’s nuclear fuel production site in Salwick, Preston, Mitie will offer a range of security solutions from reception and vetting services through to gate duties, vehicle and individual searches and the management of the Security Control Room.

Jason Towse: leader of Mitie's security management business

Jason Towse: leader of Mitie’s security management business

Mitie has delivered a security guard force at the site since 2011. This new contract extends that remit with the introduction of SMART Platinum, the company’s bespoke task and incident management platform, to enhance security operations by preventing both unauthorised access and the removal of nuclear materials.

SMART Platinum can cover an entire estate while remaining tailored to each individual site as well as providing full visibility of the security and risk profile. SMART Platinum cost-effectively enables intelligent decision-making by collecting data from multiple sources through one system to reveal opportunities for efficiencies and service improvements across Springfields’ sites.

Jason Towse, managing director of Mitie’s security business, explained to Risk Xtra: “We’re extremely proud to have been chosen as IKEA’s first solely UK service provider and delighted to have extended our strong working relationship with Springfields. Mitie’s security business continues to drive innovation in the industry and both of these clients will benefit from the introduction of new technology. Implementing SMART Platinum will enable us to continually improve our service, spot opportunities for efficiencies, use trends in data and work collaboratively to ensure a better experience for Springfields.”

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.

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