Mitie Total Security Management agrees on healthcare sector training partnership with Maybo

Mitie’s Total Security Management (TSM) business division has announced a licensed training partnership with Maybo, the leading organisation in the arena of conflict management education. Maybo will now deliver bespoke healthcare security training and education to Mitie TSM’s security officers working within the healthcare sector in order to further enhance their knowledge and their ability to deal with conflict and challenging behaviours that can be experienced in hospital settings.

“As one of the largest security providers to the NHS and, indeed, the private healthcare sector, it’s our duty to ensure that we equip our personnel with the knowledge, tools and skills needed to maintain the safety of patients, visitors and staff alike in what can be extremely challenging environments,” explained Jason Towse, managing director of Mitie TSM.

Each Mitie TSM security officer will be trained in a variety of healthcare-specific security topics including:

*Understanding and managing clinically-related challenging behaviours

*Advanced conflict management and de-escalation skills

*Mental health awareness (including knowledge of psychosis and dementia)

*Protection of vulnerable people

*Implications of key legislation and guidance relating to mental health and capacity and restrictive practices

*Substance abuse and its effects on behaviour

The bespoke training will also include missing persons response and the medical implications of issues such as asphyxia, delirium and serotonin syndrome.

The extensive training Maybo provides is in line with guidance issued by BILD, NHS Protect, the Department of Health, Skills for Health and the Royal College of Nursing.

Bill Fox, chairman of Maybo, informed Risk UK: “Hospitals are both challenging and rewarding environments for security professionals to operate within. Mitie specialises in this sector, and we’re delighted to support the business’ commitment to developing the confidence and capabilities of its healthcare security officers.”

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.

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