Facilities management and professional services company Mitie has been awarded a two-year contract extension at London City Airport. The business has provided bespoke security solutions at the airport since 2016.
Mitie will continue to provide behind the scenes security services by screening thousands of baggage items every day. The screening monitors check-in luggage for explosives and other prohibited items, ensuring no restricted objects are loaded to any aircraft. As well as screening baggage, Mitie provides security guarding services and access control at the 120-acre site once the airport closes at night.
Passenger assistance is also an important part of the security service provided by Mitie. Over 20,000 disabled passengers are transported directly from arrivals through to their aircraft every year. As part of the airport’s aim to be the most accessible in the UK, Mitie’s dedicated Passengers with Reduced Mobility (PRM) team will continue to work closely with the client to spearhead this important service, implementing a range of initiatives to continually improve the flying experience for disabled passengers.
As part of the contract, all 64 Mitie employees contracted directly by the airport have been uplifted to earn the London Living Wage, which currently stands at a rate of £10.75 per hour. This follows on from the airport’s Living Wage accreditation in March this year.
London City Airport is also an early adopter of the Mayor of London Sadiq Khan’s Good Work Standard, itself focused on a commitment to achieve a set of Best Practice employment benchmarks. This marks London City Airport as the first UK airport to achieve both milestones.
Jason Towse, managing director of business services at Mitie, said: “Our partnership with London City Airport is testament to our leading position in the aviation sector and how clients and suppliers can work together to create a brilliant work culture. Our people work tirelessly protecting the millions of passengers passing through London City Airport every year and I’m proud and delighted that they will benefit from the increase to the London Living Wage.”
Ian Cowie, director of customer operations for London City Airport, responded: “Mitie continues to offer an essential and professional service for London City Airport, ranging from high quality assistance for our passengers with reduced mobility through to comprehensive and knowledgeable security expertise designed to help keep London’s most central airport safe and secure. Following the airport’s recent accreditation as a Living Wage employer, it has been a pleasure to work with Mitie on rolling out the London Living Wage. Now, we’re very much looking forward to an ongoing business partnership.”