Home Guarding Mitie selected to provide technology-led nationwide security services for HMRC

Mitie selected to provide technology-led nationwide security services for HMRC

by Brian Sims

Mitie has been chosen to provide technology-led security services to Her Majesty’s Revenue and Customs (HMRC). Covering a five-year period, the contract marks the first time that HMRC has combined all of its security services under one national provider.

The move to a single provider across a number of HMRC’s UK sites is part of a ten-year transformation programme which aims to make better use of technology to modernise the organisation’s offices and buildings. Indeed, it’s the largest office modernisation programme ever undertaken in the UK.

The agreement will see Mitie provide security services for a number of HMRC’s regional centres from Croydon to Belfast. With Mitie’s focus on technology and intelligence, HMRC will benefit from dedicated resources able to respond to incidents such as UK threat level changes. The Government concern will also have access to counter-terrorism and security intelligence subject matter experts based at Mitie’s newly-launched Global Security Operations Centre located in Northampton. These experts will monitor local threat intelligence as part of a multi-layered approach and an holistic security service.

The contract will include the use of Mitie’s secure online security task and incident management system, designated Merlin, which is designed to give better visibility over incident management and create paperless audit trails across multiple customer buildings and locations.

Armed Forces Career Portal

Mitie has also pledged to hire one fifth of its employees on the contract from ex-military backgrounds. This is part of the business’ commitment to support more individuals from the Armed Forces community and follows the recent launch of a new Armed Forces Career Portal.

Jason Towse: managing director of Mitie's security operation

Jason Towse: managing director of Mitie’s security operation

In addition to this, apprentices will make up at least 10% of employees on the contract with HMRC, thereby aligning with the Government’s target to increase the number of apprenticeships in the UK.

Mitie secured the contract following its appointment to the Crown Commercial Service Framework for Security in April this year, marking its commitment to support the Government and wider public sector.

Jason Towse, managing director for Mitie’s security operation, said: “It’s a real privilege to have been selected to support HMRC’s transformation programme and bring our technology-led approach to enhance its overall security offer. By using operational intelligence, subject matter experts in counter-terrorism and a range of technology solutions and analytics, we’re excited to bring additional expertise to HMRC’s operations across the nation.”

Bank of England contract

Mitie has also won a security contract with the Bank of England following a competitive tender process. The contract is initially for three years with the option to extend for a further two years.

The business will provide security guarding services for the Bank of England’s high-profile site at Threadneedle Street in the City of London, as well as its site in Debden, Essex. Drawing on its extensive security expertise, Mitie’s team will support the UK’s central bank on a 24/7-365 basis.

The Bank of England was founded in 1694 as a private bank to the Government and later moved to its iconic Threadneedle Street location in London in 1734. Today, it’s known as the UK’s central bank due to the London site location.

Speaking about the contract award, Jason Towse told Risk Xtra: “We’re delighted to have been appointed by the Bank of England to deliver crucial guarding services at its sites, including for the iconic Threadneedle Street location in the City of London.”

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