Facilities management specialist Mitie has been awarded a security contract with Scottish & Southern Energy (SSE) covering the whole of the UK.
Mitie’s Total Security Management (TSM) business secured the three-year deal for SSE and will now assist the business by providing 24-hour security personnel cover across the energy company’s UK wide portfolio.
Mitie was awarded the contract based on its critical security environment expertise and online operations software, WorkPlace+, which affords the client access to real-time and accurate contract management information.
Jason Towse, managing director of Mitie’s TSM business, enthused: “I’m delighted to be expanding our working relationship with SSE across the company’s full estate. We have solid working experience with SSE, and I look forward to seeing that relationship grow as the contract develops.”
Stewart Hughes, deputy head of SSE Group’s Security and Investigations Department, added: “SSE is pleased to award the rest of its UK operations to Mitie after many successful years of working together. The awarding of this new contract recognises Mitie’s experience in the security business sector and meets our commitment to working with organisations who value their people.”
Hughes concluded: “SSE looks forward to continuing its working relationship with Mitie to meet our primary objective of promoting a safe and secure environment for our employees as well as visitors to all of our sites.”
Mitie adopts “unique” crime reporting initiative powered by Facewatch
Mitie has also adopted a “revolutionary crime reporting initiative” powered by Facewatch, the secure online crime reporting software. For the first time, Mitie’s customers will be able to report crime directly to the police service, helping to solve and reduce business crime and tackle anti-social behaviour in the vicinity of their estate.
Through Mitec, Mitie’s TSM business will be the first monitoring centre in the UK to incorporate the Facewatch system – which enables businesses, the public and the police service to tackle low-level crime – within its CCTV monitoring contracts as standard.
By including this detail in all security services, Mitie TSM will create new efficiencies in crime reporting. The complex and time-consuming evidence collection process will be simplified, enabling clients to track the progress of reported crimes in a far easier manner.
Mitie will add value to the process by using the data captured at Mitec to identify trends and risks in particular areas. For clients with larger estates, the Mitec analysts can provide heat mapping in support of risk mitigation planning.
Commercial Victimisation Survey
While the 2014 Crime Against Businesses findings from the Commercial Victimisation Survey show that overall crime levels have reduced, data reveals that in the retail and wholesale sector there are still over 13,000 crimes taking place per 1,000 businesses each year.
Darren Gamage, managing director of technology services at Mitie TSM, explained: “We’re delighted to be working with Facewatch in becoming the first convergence and technology centre to incorporate its system as part of all our CCTV monitoring contracts. We’ve enjoyed a close working relationship with Facewatch for some time now, and view the system as a great way of supporting our clients in identifying patterns of risk across their estate, as well as assisting the police service in the reporting of, and evidence collection around business crime.”
Gamage added: “Our conversations with several police forces have highlighted the challenges faced in the reporting, management and evidence collection of business crime. Through our specially-trained analysts in Mitec, we believe we can greatly assist in reducing the time taken in capturing evidence around the incidents we detect. Last year, we detected over 200 crimes where we could have directly provided video evidence and statements to support the police. We view this latest development involving Facewatch as a great opportunity to work with the police service on changing the way in which business crime is reported.”
Added security for businesses
Richard Thompson OBE LLB, CEO at Facewatch, told Risk UK: “Given the budgetary environment in which the police service finds itself today, many constabularies and chief officer teams are looking at ways of engaging differently with the communities they serve, both with the individual citizens who want to report crime and would like the reassurance that comes from knowing that the police are engaged and with the multitude of businesses and retailers.”
Thompson went on to state: “We’re very excited that Mitie is using our technology to benefit customers all over the country. Already successfully embraced by the West Midlands Police, this nationwide initiative offers businesses and their customers alike added security and the ability to combat low-level crime much more effectively. Within minutes of a crime being committed, our platform allows businesses to report on it with a completed MG11 (Witness Statement Form) together with any relevant CCTV imagery. Reports are generated in a digital format that’s deemed evidential by the Crime Prosecution Service.”