Mitie has expanded its relationship with London Gatwick Airport’s management team by winning a five-year extension to its contract worth £17 million, which includes a new agreement to maintain electrical services. The facilities management (FM) and professional services company has been working with London Gatwick Airport’s team for the last seven years and will now maintain the relationship until at least late 2023.
The UK’s second largest airport, Gatwick will now benefit from Mitie’s expertise in large-scale FM services including building services, cleaning and looking after fire doors and drainage. The contract, which is to provide critical support services including electrical engineering, will cover the North and South Terminals and property buildings.
With extensive expertise in the airport sector, Mitie won the award by demonstrating it could deliver cost-effective and quality services that support high levels of customer service. This is critical for London Gatwick Airport, where suppliers need to be able to work flexibly to support the smooth running of the airport, which handles 46 million passengers each year.
The huge volume of passengers and the large scale of the buildings present challenges, along with requirements to fit work around passenger journeys to prevent delays, comply with strict security procedures and abide by specific Health and Safety rules.
Carlo Alloni, managing director for integrated FM at Mitie, said: “We have spent the past seven years supporting London Gatwick Airport and the many passengers who pass through its terminals, so we’re delighted to continue this relationship for another five years and expand our role to include electrical services. We know airports are challenging environments in which to deliver FM services and, over the years, Mitie has proven to London Gatwick Airport’s team that we can deliver service excellence which is both resilient and cost-effective. It’s also paramount that this is all done with minimal disruption to the airport’s passengers.”
Antony Yates, head of engineering at London Gatwick Airport, replied: “Mitie has demonstrated that it can deliver a high quality service in an innovative way which helps ensure the best value in every project delivered. As a result, we’re delighted to extend and deepen our relationship with Mitie as London Gatwick Airport looks forward to an exciting future.”
Gatwick Airport serves more than 228 destinations in 74 countries. It’s also a major economic driver and generates around 85,000 jobs nationally, with 24,000 of these located on site.