Mitie flying high with £17 million FM contract extension for London Gatwick Airport

Mitie has expanded its relationship with London Gatwick Airport’s management team by winning a five-year extension to its contract worth £17 million, which includes a new agreement to maintain electrical services. The facilities management (FM) and professional services company has been working with London Gatwick Airport’s team for the last seven years and will now maintain the relationship until at least late 2023.

The UK’s second largest airport, Gatwick will now benefit from Mitie’s expertise in large-scale FM services including building services, cleaning and looking after fire doors and drainage. The contract, which is to provide critical support services including electrical engineering, will cover the North and South Terminals and property buildings.

With extensive expertise in the airport sector, Mitie won the award by demonstrating it could deliver cost-effective and quality services that support high levels of customer service. This is critical for London Gatwick Airport, where suppliers need to be able to work flexibly to support the smooth running of the airport, which handles 46 million passengers each year.

The huge volume of passengers and the large scale of the buildings present challenges, along with requirements to fit work around passenger journeys to prevent delays, comply with strict security procedures and abide by specific Health and Safety rules.

Carlo Alloni, managing director for integrated FM at Mitie, said: “We have spent the past seven years supporting London Gatwick Airport and the many passengers who pass through its terminals, so we’re delighted to continue this relationship for another five years and expand our role to include electrical services. We know airports are challenging environments in which to deliver FM services and, over the years, Mitie has proven to London Gatwick Airport’s team that we can deliver service excellence which is both resilient and cost-effective. It’s also paramount that this is all done with minimal disruption to the airport’s passengers.”

Antony Yates, head of engineering at London Gatwick Airport, replied: “Mitie has demonstrated that it can deliver a high quality service in an innovative way which helps ensure the best value in every project delivered. As a result, we’re delighted to extend and deepen our relationship with Mitie as London Gatwick Airport looks forward to an exciting future.”

Gatwick Airport serves more than 228 destinations in 74 countries. It’s also a major economic driver and generates around 85,000 jobs nationally, with 24,000 of these located on site.

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.

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