Mitie and Facewatch launch UK’s first fully-digital next generation alarm monitoring service

MiTec: Mitie's Technology Hub

MiTec: Mitie’s Technology Hub

Mitie, the facilities management company, has teamed up with Facewatch to introduce an intelligent and proactive security monitoring solution for businesses vulnerable to crime. Dubbed ‘SafeWatch’, the solution combines cutting-edge alarm monitoring technology with CCTV surveillance to provide real-time visual verification of an incident. This enables members of staff to immediately raise an alert.

As a result, police response times are faster compared when compared with traditional alarm and CCTV monitoring systems. Due to the visual evidence and crime reports produced, the rate of convictions is higher. Police services have estimated that they save approximately four hours of administration work per crime by not having to recover CCTV on discs. Officers are also able to begin their investigations within minutes rather than the average period of between two and four weeks.

‘SafeWatch’ automatically provides real-time visuals of an incident taking place such that staff based at Mitec – Mitie’s dedicated Category II BS 5979-compliant Technology Centre designed to offer 24/7 remote assistance – can broadcast audio warnings to assailants and update the police service accordingly.

Following an incident, all images are then compiled as evidence and passed to the police, allowing participating partners to share ‘Watch Lists’ and threat profiles of assailants.

West Mercia Police states that Facewatch’s easy-to-use platform has allowed more collaboration between security staff, police officers and retail employees, in turn driving a 41.5% reduction in retail crime within Hereford City Centre. West Midlands Police has revealed that, since the introduction of Facewatch, they’ve seen a 30% reduction in routine call-outs.

Integrated approach to security

Jason Towse, managing director of Mitie’s Total Security Management (TSM) business, said: “We’re really excited to be working with Facewatch in bringing this unique solution to market. ‘SafeWatch’ is an ideal fit with our integrated approach to security, using technology to enhance what we deliver. Mitec’s highly-trained operatives are well placed to support this focus on the highly responsive remote monitoring of personal attacks and intruder alarms.” 

Simon Gordon, chairman of Facewatch, added: “’SafeWatch’ will lead the way in the monitoring arena, protecting businesses, their employees and customers 24 hours a day when operational or closed. The benefits of real-time video and reporting online are significant for the police service, and will make the UK a safer place as this scheme rolls out on a national basis.”

‘SafeWatch’ is currently being trailed in the High Street retail market. The Association of Convenience Stores recently highlighted that business crime cost convenience retailers an estimated £122 million in 2015. Taking into account what retailers invest in crime prevention, the total cost of crime per store stood at a substantial £3,750.

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.

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