FM specialist Mitie and its partner Lone Worker Solutions have been awarded a contract to protect the employees of Essex County Council when they’re either working alone or out of immediate sight of their colleagues.
Essex County Council is one of the UK’s biggest councils, employing approximately 37,000 members of staff. Its services include education, social care, waste and recycling, transport and highways, libraries and leisure and tourism. Many of the employees delivering these services work by themselves, and often in challenging customer-facing roles.
Now, Essex County Council is working in tandem with Mitie and Lone Worker Solutions to bring the LoneWorker Manager system into play for those employees.
LoneWorker Manager works across specialised devices, including a specially-designed SOSFob that fits into workers’ pockets as well as smart phone and desktop apps. The system monitors lone workers 24/7 through a direct connection with Mitie’s state-of-the-art technology centre, Mitec, which is located in Northern Ireland.
The new safety system will be deployed across dedicated devices and mobile apps, in turn offering emergency, reactive and proactive support to members of staff whenever they need it.
Jason Towse, managing director of Mitie’s Total Security Management (TSM) business, said: “The system we provide through our partner Lone Worker Solutions was a natural choice for Essex County Council as our security team are already on site and fully understand the system so can offer assistance at any time. They also benefit from the seamless support of our expert team at Mitec keeping them safe on a 24/7 basis.”
Garry Fisher, corporate Health and Safety manager for Essex County Council, commented: “Protection systems like this cannot prevent a problem from occurring, but when something goes wrong, it’s comforting for staff to know that, if they press the button, someone will be listening. Operators will know that an individual’s in trouble, and they know where they are.”
George Stavrinidis, CEO at Lone Worker Solutions, added: “Deep-rooted in the way Lone Worker Solutions operates is the recognition that one size doesn’t fit all. Understanding this truism, we’ve developed the broadest range of technology to deliver a more robust and usable system.”