Mitie announces retention of multi-million pound security contract with Eurostar

The Eurostar Terminal at London's Waterloo Station

The Eurostar Terminal at London’s Waterloo Station

Mitie has just retained its multi-million pound security contract with prestigious client Eurostar. The three-year contract, which has the potential to be expanded to five years, will be delivered by Mitie’s dedicated Total Security Management (TSM) business. 

Having already worked together for five years, Mitie and Eurostar have developed a well-established relationship. Mitie will now provide more than 250 highly-trained security professionals for servicing the contract. Those members of personnel will continue to ensure the safety and well-being of Eurostar’s passengers.

Bob Forsyth, managing director at Mitie TSM, commented: “I’m delighted to be continuing our working arrangement with Eurostar. We’ve enjoyed becoming a trusted and innovative partner to Eurostar and look forward to continuing this productive relationship into the future.”

Forsyth added: “We’ve maintained our 100% client retention rate in the transport and aviation sector. We have a proven track record in this sector whereby we’ve demonstrated success in understanding compliance needs and, importantly, how to enhance the passenger experience.”

Speaking about the contract award, Stephen Fielder (head of security at Eurostar) stated: “Mitie will continue to be a key partner for the growth of our business over the coming years. We are again entrusting the company to handle the ever-increasing passenger volumes departing from our UK terminals. We also have the challenge of introducing passport checking at all UK exit points, and Mitie will be integral in supporting us when making this process hassle-free for our passengers.”

Continuing growth in passenger numbers

Last month, Eurostar reported continuing growth in passenger numbers and sales revenues for 2014 as the business celebrated its 20th Anniversary and unveiled the new e320 trains.

Last year, passenger numbers rose by 3% to 10.4 million (2013: 10.1 million) bringing the total number of passengers travelling on Eurostar since the start of services back in 1994 to over 150 million.

2014 sales revenues increased by 1% to £867 million (2013: £857 million). In particular, this performance was underpinned by the strong recovery in the UK economy which also led to an increase in business travel bookings throughout the year. In 2014, the number of Eurostar business travellers increased by 4% compared with 2013.

The business also achieved year-on-year growth in underlying profitability, with like-for-like operating profit up 2% in 2014 to £55.0 million (2013: £54.0 million).

Following the company’s decision last November to purchase seven additional e320s to meet growing demand and provide services to new destinations, the reported operating profit for 2014 reflects additional non-cash charges against the value of the existing fleet.

New e320 trains on schedule to enter service at the end of 2015

Eurostar unveiled the aforementioned state-of-the-art e320 model at St Pancras International Station. The e320 trains are due to enter commercial service at the end of this year.

In total, Eurostar is investing over £1 billion in its fleet and service and will be introducing 17 new trains across the next three years.

Carrying 900 passengers, the Eurostar e320s boost capacity per train by 20% and will be capable of attaining speeds of up to 320 kph (200 mph).

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.

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