Michelle Sparsis and Roy Wise take on new support services roles at event security specialist Showsec
Showsec has taken significant steps towards the completion of a restructure of its crucial support services by announcing two key appointments. The crowd management and event security specialist has confirmed that Roy Wise will take up the new position of head of product resources, while another change sees Michelle Sparsis join the company in the role of Booking Manager.
A Product Resourcing Department is being established at the company’s head office in Leicester to centralise three of the support services which play such an important role in the operation of the business, namely Recruitment, Training and Booking.
Showsec is now moving into the final stages of its restructuring plans which the company believes will help it to achieve further growth and prosperity.
“These two appointments give us considerable experience and expertise in vital roles within the new Product Resourcing Department which will help us to move the company forwards,” explained Mark Harding, Showsec’s managing director. “The prime objective is to use all of our resources in a more effective way to provide an enhanced service for casual workers and clients.”
Commenting specifically on the individual appointments, Harding continued: “Nobody is better qualified to take on the lead role in this restructure than Roy Wise due to his vast experience of the security industry and the influence which he has had upon the development of the company since it first started. Likewise, Michelle Sparsis brings a wealth of experience of running call centre operations and the management of change.”
Harding added: “As well as enhancing our services, the restructure has presented new career opportunities for existing members of our highly-skilled workforce while also creating new jobs at head office to support the operation.”
Galvanising the resources operation
Wise has vacated the role of training and development manager at Showsec to take up his new appointment in the restructure. “I’m passionate about my work in the security industry,” he said, “and am confident this new department can make a big difference to the service which we deliver. That’s something we are constantly endeavouring to achieve.”
Continuing this theme, Wise stated: Individually, each of the three departments – Recruitment, Training and Booking – has made a vital contribution to the progress we’ve made, but the pace at which the company has grown, and particularly so in recent years, has highlighted a need to create a centralised structure that galvanises the whole resources operation.”
Michelle Sparsis joins Showsec after spending eight years as a key figure in the management of the Leicester call centre for online travel business Opodo.
Having previously operated in managerial roles with Expedia and National Car Rental, Sparsis now aims to draw on her experiences in order to drive forward the changes being made to the Booking Department.
“It’s an exciting challenge, one for which my experience of helping to develop call centres and managing change will serve me well,” said Sparsis. “It will be important that the team gels together because there will be a whole group of new people operating alongside the existing team. We have to set down guidelines for how we all work together such that we can provide an enhanced booking operation.”