Merseyside Police leads on digital policing revolution thanks to NICE Investigate

Ensuring a safe community and supporting the victims of crime are core missions for Merseyside Police, but as digital evidence has continued to grow, the force’s investigative resources have been stretched to the limit when it comes to the force meeting its stated goals. Investigators would often have to log into a number of systems to collect evidence and manually search for connections in cases using nothing more than their ingenuity. They would waste even more time e-mailing, phoning, filling out request forms, waiting for analysis results and driving from location to location.

In fact, 90% of digital evidence needed for investigations couldn’t be accessed in a timely manner, causing unnecessary costs, time delays and frustrations. Imagine waiting weeks to obtain a copy of a recorded 999 call, waiting months for an imaging unit to turn around requests for photographs or CCTV footage and having to log on to a dozen different systems just to pull together necessary evidence? These are issues familiar to all police forces and problems that Merseyside Police’s investigators faced every day.

Evidence sharing was equally difficult. Like most police forces, Merseyside Police resorted to copying and sharing evidence on CDs. As forces in the UK move towards digitising information sharing between the police, the Crown Prosecution Service (CPS) and the court system, Merseyside Police has realised it needed a better and more efficient way of doing things.

The force found a solution to all of these challenges and more in NICE Investigate. Running on the Microsoft Azure cloud,  NICE Investigate  is a comprehensive cloud-based end-to-end solution for managing investigations and digital evidence. NICE Investigate automates digital evidence collection, analysis and sharing to enhance case ‘solvability’ and transform investigators into more efficient and effective crime-solvers.

Unearthing new case evidence

Merseyside Police has rolled out NICE Investigate to just under 6,000 registered users. Since its initial deployment, NICE Investigate has ingested over 500,000 cases and 4.6 million searchable evidence items, matching 1.6 million of those evidence items to active cases. Even more impressive is the fact that the system has managed to unearth evidence in cases that wasn’t previously found.

NICE Investigate is a one-stop shop for gathering evidence. It collapses all of Merseyside Police’s digital evidence silos into a single log on such that investigators can collect all of their evidence through one easy-to-use interface rather than having to log into each system individually. A ‘Google-type’ search enables investigators to search for evidence across all connected data sources, including RMS, Computer Aided Dispatch (CAD), body-worn video, NICE Inform (for 999 recordings), interview room recordings, crime scene pictures and more.

The system even looks for hidden connections and recommends evidence to investigators. “Investigators start their shift, log in and immediately they can see all of their active cases, all the details of their active cases and all of the associated digital evidence,” explained one user.

Eliminating long wait times

NICE Investigate automatically correlates and pulls relevant emergency (999) calls and body-worn video into cases, eliminating long wait times for evidence and hours wasted phoning, e-mailing and filling out forms. This occurs without the need for user-entered metadata which is often not available at the time of upload to force systems, making such evidence particularly hard to find manually.

Investigators no longer need to physically request recordings, which can save weeks of waiting. In fact, authorised NICE Investigate users can instantly access body-worn video footage, 999 call recordings, crime scene investigation images and digital interview recordings, all of them linked to incidents in the NICE RMS system.

This has been especially helpful in domestic violence cases where body-worn video and 999 recordings are crucial to assembling the picture of what happened. Previously, it could take up to 24 hours to request and receive video and audio recordings. During that time, an offender could have been released.

Having access to this evidence while the offender’s in custody, and being able to replay it during an interview, can significantly enhance the investigator’s ability to obtain a charging decision (before the defendant has an opportunity to sway a victim).

Visualising evidence

Investigate can also convert proprietary video into a standard format for viewing, and enables investigators to visualise evidence in meaningful ways (for example on maps or timelines). Finally, NICE Investigate’s virtual case folders simplify evidence sharing by providing a secure and auditable electronic way in which investigators can share digital case files and evidence with other investigators, supervisors and the CPS.

When it comes to applying innovative technology to solve digital evidence challenges, Merseyside Police is certainly leading the way. “We were the first force in the country to have this digital evidence management system and we continue to innovate,” said the head of investigations at Merseyside Police. “It’s just one more way in which we’re putting our communities first. We can now do far more in less time and our investigators have faster access to evidence which means that cases can be resolved successfully and sooner.”

Merseyside Police is looking forward to rolling out the next phase of NICE Investigate which will feature the addition of a public portal enabling  investigators to collaborate directly with members of the public, registered users in local authorities and businesses to secure CCTV footage electronically through the NICE Investigate public portal, instead of requiring officers to physically travel from location to location.

Members of the public will also be able to upload digital evidence (from their personal CCTV systems, digital cameras and smart phones) in response to public appeals.

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.

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