Lone worker welfare service from Reliance High-Tech set to boost staff safety

Reliance High-Tech is enhancing its Reliance Protect lone worker service by introducing a new welfare check capability for those lone workers entering high risk situations, in turn adding a further layer of safety and reassurance for both staff and employers.

Reliance High-Tech developed the innovative welfare check solution working closely in partnership with a leading UK retailer while looking at strengthening the lone worker safety regime for its team of field-based engineers.

The engineers can be working in high risk areas where there’s no mobile phone overage. The key challenge, then, was to enable alarms to be initiated and responded to by dedicated staff based at the 24/7 Reliance Monitoring Centre when the user is in an area lacking coverage.

This new feature developed for the Identicom range of devices takes advantage of three additional buttons on the front face of the device. The new service enables lone workers to ‘check in’ with the Reliance Monitoring Centre prior to entering high risk situations and/or areas of unreliable mobile phone coverage, and then ‘check out’ once they’re safely away from that environment.

‘Checked in’ users are flagged at the Reliance Monitoring Centre as being at a higher risk status. If the user doesn’t ‘check out’ to cancel their heightened risk status within a set timeframe, an alert is automatically activated, triggering a pre-agreed alert escalation process that’s initiated and managed through to resolution by the highly-skilled and specialist Reliance Monitoring Centre staff.

Working environment and risk

This new feature is particularly beneficial for staff who face risks associated with the environment they’re working in, away from colleagues and the general public, where they could be in remote areas and/or isolated areas of sites where mobile phone coverage is unreliable. It complements the already well-proven ‘man down’ functionality to help mitigate the risks associated with slips, trips, falls and incapacity due to illness and accidents.

This additional service will be ideally suited to a wide range of lone workers such as engineers, maintenance and utilities staff who need to carry out tasks in isolated locations like basements, on roofs or at a power sub-station. It can also be used for wider mobile, field-based staff applications for checking in and out at the start and end of working shifts, with the reassurance of an immediate and robust escalation process if staff don’t check out.

Following successful trials, the welfare check solution is now available as part of the Reliance Protect service and includes existing customers who can easily upgrade to incorporate this new feature.

Reliance Protect combines the GSM and GPS-enabled Identicom ID badge protection devices with the full assurance of a swift and robust monitoring and response service managed by staff at the Reliance Monitoring Centre. Compliant with the most stringent safety standards, it affords employees and employers alike the peace of mind that emergency support is available when it’s most needed.

More effective alert and response mechanism

Chris Allcard, head of lone worker services at Reliance High-Tech, informed Risk UK: “We developed the welfare check that combines a more effective alert and response mechanism with an extra layer of safety for lone workers in situations with unreliable network coverage. The service supports the needs of an increasingly mobile, 24/7 workforce with employees who may be on the road or in the field for much of their working day.”

Allcard added: “This new feature clearly demonstrates our approach and commitment to working in partnership with clients to identify and develop new service features aimed at enhancing staff safety. This particular feature was scoped, developed and successfully tested in a matter of weeks.”

Reliance Protect safeguards tens of thousands of employees nationwide across a broad range of sectors and applications. Reliance Protect is the single supplier for the delivery of the national NHS Lone Worker Framework and has held this contract since 2009.

BS 8484 accreditation ensures the company, its lone worker devices and monitoring and alarm response capabilities enables alarms to be escalated directly to regional police services, bypassing the traditional 999 route to generate the highest police response levels as appropriate.

BS 5979 Category II is critical for any organisation looking to safeguard workers as it’s the highest industry standard for Alarm Monitoring Centres. In addition, ISO 27001 accreditation ensures that all customer and staff data is securely managed in complete confidence.

*For more information on Reliance Protect, or to arrange a complimentary lone worker review, send an e-mail to: info@rht.co.uk, telephone 0800 840 7121 and quote ‘Lone Worker’ or visit: www.relianceprotect.co.uk

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.

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