Lone worker protection system enhanced with IVR

Posted On 02 Aug 2013
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Liquid Voice has completed an IVR (interactive voice response) project for SitexOrbis. The project is part of the Code5 lone worker protection service integrates call recording, IVR, GPS, scheduling and incident handling systems to help the response team provide rapid assistance to lone workers in potentially dangerous situations. This is handled through a BS8484 alarm receiving centre. Lone workers including district nurses, care workers, traffic wardens and housing officers use the service through either mobile phones or dedicated panic response buttons, which monitors movements and conversations, and provides necessary assistance in the event of an incident. The system uses open-mic technology to allow monitoring staff to quickly and covertly hear what is happening at an incident to gauge the level of response. SitexOrbis has used a Liquid Voice call recording solution for a number of years, so the company was the first point of contact regarding the IVR solution. The company needed to work with a partner with both a strong product base across both areas and a corresponding technical development capability to help with migration and integration. The Liquid Voice call recording is constantly active across all monitored lone worker services and begins recording the moment either a call or silent alarm with open-mic is sounded. The system allows operators to quickly playback elements with enhanced audio while the ongoing recording is unaffected. The IVR element allows lone workers to both quickly record location information as well as automating a timed telephone call check to ensure they are safe. Both systems are integrated into an advanced tracking, monitoring and incident management system that allows operators to rapidly analyse and escalate any issues to police or other local response teams.

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.