Lodge Service and PALS sign merger deal to form new retail loss prevention offer

Stuart Lodge (left) and Karl Jordan

Stuart Lodge (left) and Karl Jordan

International loss prevention and security consultancy Lodge Service has merged its profit protection and LodgIC Intelligence Centre business with that of ‘total loss’ consultants PALS (Profit and Loss Support). The PALS team offers domain expertise in ‘total loss’ consultancy and has access to advanced software and hardware solutions that complement Lodge Service’s many years of security and investigations experience.

As a result of the merger deal, both existing and new clients will see major benefits from the two businesses joining forces. Lodge Service CEO Stuart Lodge commented: “Lodge Service was formed nearly 100 years ago, originally as a test purchasing business for testing the integrity of cashiers at the Point of Sale. As we move into a second century of operations, we can now provide our clients with new insights and solutions combining the use of critical data with experienced security staff.”

Lodge continued: “The value of test purchasing is considerably enhanced by data mining, which we can combine with mystery shopping to include customer experience evaluation. Over the next five years, the objective is to provide our customers with a new ‘blended’ solution designed to resolve risks. It’s a solution that aligns specialist manpower with the application of technology to achieve a targeted, intelligence-led strategy.”

PALS was formed by managing director Karl Jordan and Ben Macdonald back in 2015. Last year, the duo also founded Transpeye, a cloud-based Electronic Point of Sale and device activity alerting system.

Speaking about the merger deal, Jordan informed Risk UK: “This merger extends our capability to support every area of retail security and profit protection objectives comprehensively. Wherever the risks occur in-store, through e-commerce channels, the retail supply chain or at a corporate level, we can now make full use of remote monitoring systems and technologies in order to enhance our existing software and hardware solutions.”

Analysis of business data

Jordan feels the merger “upgrades” the facilities of LodgIC and the Intelligence Centre team to enable analysis of business data, including transactional activity. Together with CCTV evidence and cloud integration, this supports data protection and the European Union’s forthcoming General Data Protection Regulation requirements for clients. “Allied with external data and national crime intelligence on organised gang activity,” added Jordan, “we can help clients to achieve their objectives of selling more and losing less.”

For its part, Lodge Service offers security staffing, investigations, CCTV and alarm installation, store detectives and test purchasing services, all managed from its LodgIC Intelligence Centre.

In conclusion, Stuart Lodge observed: “I’m delighted about this merger. I have known Karl and the team for many years. PALS will naturally complement our business, given its similar values and visions. PALS also boasts an extensive skill set which will enhance our overall Lodge Service management infrastructure.”

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.

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