Kestrel Guards gains visibility over security operations thanks to SmartTask

Kestrel Guards, the Security Industry Authority-registered Approved Contractor, has gained added visibility and control over its operations using employee scheduling and mobile workforce management software SmartTask. By consolidating its requirements into a single system, the company has been able to streamline and simplify internal processes to help enhance service delivery, maximise productivity and better protect its security officers.

Kestrel Guards adopted SmartTask to help better plan and manage security officers by replacing a number of manual and electronic processes. Initially, SmartTask is being used across the company’s static and mobile security teams working across 1,150 customer sites, with plans to roll-out the solution to its key holding and alarm response operations moving forward.

“We looked at a number of systems, but SmartTask proved to be the most robust and functional technology that best met our needs,” explained Russell Doyle, head of national operations at Kestrel Guards. “We wanted an employee scheduling and mobile workforce management software solution that was web-based and scalable such that we could provide simple access to key personnel and introduce the system using a phased approach.”

SmartTask’s ‘Intelligent Rostering’ capability is being used at each of Kestrel Guards’ offices to create weekly work schedules for a total of 350 security officers. By replacing the old paper-based planning system and implementing consistent processes across the business, the company has reduced the time and cost required to prepare rosters. It’s also enabling Kestrel Guards to view all staffing requirements centrally from its head office in Southampton, providing added control and operational insight.

An interactive dashboard provides a live view of the security operation in Kestrel Guards’ 24/7 Security Control Centre, allowing the company to monitor the delivery of contracted work and the status of all static and mobile officers. The at-a-glance visibility of attendance, check calls and security alerts allows the company to use SmartTask to respond quickly to any issues, maintain service levels and better protect staff.

The software is also enabling contract managers to monitor relevant activity, both historically and in real-time, as well as it being used for employee performance.

Meanwhile, SmartTask has allowed Kestrel Guards to offer added value services, which is helping to secure business with new and existing customers. As well as providing complete visibility of patrols – using scannable checkpoint tags along predefined routes – security officers are able to undertake monitored inspections, audits and equipment checks. SmartTask-enabled smart phones record both attendance and tasks, capturing relevant information and photo evidence where necessary. Thirteen static guarding customers have already signed to value added services. This enhanced offering is helping the business to win additional local and regional contracts.

Paul Ridden, CEO of SmartTask, commented: “Our employee scheduling and workforce management software is being selected by an increasing number of security businesses, including many of the UK’s Top 30 firms. It has become the solution of choice within the marketplace based on its ability to help better plan, manage, deliver and report on a security operation. In fact, SmartTask is proven to deliver operational improvements and efficiencies, while significantly enhancing service quality, increasing contract compliance and supporting business development.”

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.

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