ISO 9001 has benefited millions of organisations worldwide with users reporting increased growth and productivity and significantly higher customer satisfaction and retention. In September, the 2015 edition of ISO 9001 will publish – the first major revision of the standard since 2000.
A final draft of the standard has now been released which incorporates changes made following feedback from users and experts around the world. Terms crucial to understanding ISO 9001 are defined in ISO 9000, which has also been revised and will publish at the same time.
Since 2000, the way in which companies do business has changed enormously. All companies have instant access to information and higher expectations of those organisations with which they work while at the same time having to deal with more complex supply chains and a globally competitive economy. ISO 9001:2015 has been revised to take this into account.
Some of the key changes include:
*Greater emphasis on building a management system suited to the particular needs of all organisations
*A requirement that those at the top of a givenorganisation be involved and accountable, aligning quality with wider business strategy
*Risk-based thinking throughout the standard makes the whole management system a preventive tool and encourages continuous improvement
*Less prescriptive requirements for documentation: organisations can now decide what documented information they need and what format it should be in
*Alignment with other key management system standards through the use of a common structure and core text
Advanced Access (see below) gives end user concerns a unique opportunity to see the final draft this month and automatic delivery of the final standard as soon as it’s available. There will be no technical changes to the standard after July, so organisations taking advantage of Advanced Access will receive a preview of the technical content.
Anne Hayes, head of market development for governance and resilience at BSI, said: “ISO 9001 is the world’s most used management system standard and, as such, all eyes are on this revision. The impact the standard has had in terms of shaping how organisations manage the issue of quality correctly is huge. No organisation can afford to let their standards slip. The new ISO 9001 most certainly encompasses the changing needs of today’s businesses.”
Importantly, Hayes added: “Existing certification customers have three years from the date the new edition publishes to transition from the 2008 edition, and we want to help make that move as smooth as possible. That’s why it was crucial to offer Advanced Access, enabling users to obtain something of a head start.”
*For the latest updates on revisions visit: www.bsigroup.com/revisions
**ISO 9001 Advanced Access: http://shop.bsigroup.com/iso9001AdvancedAccess
***ISO 9000 Advanced Access: http://shop.bsigroup.com/iso9000AdvancedAccess