STM Security Group (UK) Ltd has received confirmation that the business has achieved National Security Inspectorate (NSI) Guarding Gold approval following its recent audit. This recognises compliance with both BS 7499 for security guarding and ISO 9001 Quality Management Systems.
STM Security Group (UK) Ltd had decided to change its accreditation body for commercial reasons as it was felt that the NSI was a more prominently recognised organisation within the security industry. This was in no way a reflection on the previous awarding body as the business had been happy with that particular organisation for many years.
This latest achievement follows on from the business’ success last November in winning the Customer Care Initiative of the Year trophy at the 2015 Security and Fire Excellence Awards.
STM Security Group (UK) Ltd joined the International Professional Security Association (IPSA) back in 2009 and has more than doubled in size since then, with high levels of contract retention and the gaining of major national contracts.
The company has a strong focus on customer service with a nominated responsible director (Stephanie Anderson), and has also incorporated BS 8477 Code of Practice for Customer Service within its business management systems.
Speaking immediately after the 2015 Security and Fire Excellence Awards, IPSA chairman Stuart Naisbett said: “I’m delighted to see STM Security Group (UK) receive this award. This is a magnificent example of a security company going beyond the basic confines of a security contract to assist its clients in terms of service provision. The effort and commitment behind this stretches from the additional attentiveness of the front line security staff right up to management support, with additional training and supervision time provided where and when required.”