The Information Commissioner’s Office (ICO) has fined ride-sharing company Uber £385,000 for failing to protect customers’ personal information during a cyber attack. A series of avoidable data security flaws allowed the personal details of around 2.7 million UK customers to be accessed and downloaded by attackers from a cloud-based storage system operated by Uber’s US parent company. This included full names, e-mail addresses and phone numbers.
The records of almost 82,000 drivers based in the UK – which included details of journeys made and how much they were paid – were also taken during the incident in October and November 2016.
The ICO investigation found ‘credential stuffing’ (a process by which compromised username and password pairs are injected into websites until they’re matched to an existing account) was used to gain access to Uber’s data storage.
However, the customers and drivers affected were not told about the incident for more than a year. Instead, Uber paid the attackers responsible $100,000 to destroy the data they had downloaded.
Steve Eckersley, the ICO’s director of investigations, commented: “This wasn’t only a serious failure of data security on Uber’s part, but also a complete disregard for the customers and drivers whose personal information was stolen. At the time, no steps were taken to inform anyone affected by the breach or to offer help and support. That left them vulnerable.”
A serious breach of principle seven of the Data Protection Act 1998, the incident had the potential to expose the customers and drivers affected to increased risk of fraud. It came to light when an announcement, made by the company itself, was reported by the media in November last year.
Eckersley added: “Paying the attackers and then keeping quiet about it afterwards was not, in our view, an appropriate response to the cyber attack. Although there was no legal duty to report data breaches under the old legislation, Uber’s poor data protection practices and subsequent decisions and conduct were likely to have compounded the distress of those affected.”
The data protection authority for the Netherlands, the Autoriteit Persoonsgegevens, has also issued a fine to Uber under its own pre-General Data Protection Regulation legislation. The Dutch regulator was the lead member of an international Task Force which included the ICO and which co-operated in investigating the effects of the incident in their respective jurisdictions.