Government and ABI welcome proposed IFT measures designed to tackle insurance fraud

Harriett Baldwin (Economic Secretary to the Treasury) and Minister of State for Justice Lord Faulks have welcomed a series of recommendations by the Insurance Fraud Task Force (IFT) that will assist in tackling insurance fraud, reducing costs and protecting the interests of honest consumers.

The final recommendations of the IFT will combat fraudulent activity ranging from organised or premeditated crime through to opportunistic fraud. In essence, the recommendations:

*aim to improve consumer trust in the insurance sector, while at the same time raising the public profile of insurance fraud as a criminal activity

*encourage greater use of data sharing and collaboration between the insurance sector and regulatory bodies in order to better prevent organised insurance fraud

*reflect and support the Government’s intentions to strengthen the regulation of claims management companies

The Economic Secretary welcomed these recommendations while speaking at the British Insurance Brokers Association’s Parliamentary Reception.

At that gathering, Harriett Baldwin stated: “A key part of our long-term plan is to make sure that the insurance industry works for consumers. That’s why we launched the Insurance Fraud Task Force in January last year to tackle insurance fraud. After 12 months of valuable research and groundbreaking dialogue, I warmly welcome the recommendations that have now been published. These recommendations will galvanise our collective efforts to tackle insurance fraud, and will ultimately reduce costs for consumers.”

Combating insurance fraud

Justice Minister Lord Faulks commented: “Fraudulent and exaggerated claims force up the costs of insurance premiums for everyone. We must take steps to tackle this. I welcome this report by the Task Force, which makes wide-ranging recommendations designed to help combat insurance fraud. Many people contributed towards this report, and I’m particularly pleased that a Personal Injury Working Group was established to capture the expertise of both claimant and defendant practitioners.”

Lord Faulks concluded: “As the report notes, the Government has already brought forward significant reforms to the way in which claims are dealt with, and we will continue to take more action with a view towards driving down premiums for hard-working people.”

The IFT noted that insurance fraud isn’t always recognised as a criminal activity. It’s therefore vital that the insurance sector takes steps to curb a culture of distrust towards the industry and a lack of popular understanding of how insurance works. For example, the IFT recommends making application and claims forms easier to understand and launching new anti-fraud campaigns.

To ensure these dual goals are achieved, the IFT has also suggested that the Government establishes a legacy vehicle to oversee the implementation of its recommendations, and maintains dialogue between different sectors regarding insurance fraud.

The Task Force was first announced at the Association of British Insurers’ (ABI) Motor Conference in December 2014, and then set up in January 2015 to assess the overall scope of insurance fraud and recommend steps to further tackle the problem.

Determination to protect honest customers

The ABI has also warmly welcomed the IFT’s review on the subject of insurance fraud.

James Dalton, the ABI’s director of general insurance policy, explained: “We’re pleased that the Task Force’s report recognises the industry’s determination to protect honest customers by clamping down on insurance fraud through the £200 million a year the industry invests in tackling this problem. Initiatives such as the Insurance Fraud Bureau, the Insurance Fraud Enforcement Department and the Insurance Fraud Register mean that fraudsters are now more likely to be caught than ever before. They will face long-lasting and serious consequences, including a criminal record, a custodial sentence and difficulty in obtaining financial products such as mortgages.”

Dalton added: “The report highlights that the wide-ranging nature of insurance fraud, including opportunistic and pre-meditated fraud, and in some cases rogue claims management firms and solicitors, requires different approaches and collaboration between all of the agencies involved. The report rightly says that action is needed to tackle rogue CMCs, nuisance calls and claims for noise-induced hearing loss.”

According to Dalton, the industry will do “whatever it takes” to protect honest customers from the dishonest minority, including ensuring that customers understand exactly what they are covered for so that they realise the most benefit from their insurance on a legitimate basis.

“The report calls for the Government to set up a body to take forward its recommendations, and we will work with whomever may be appointed to ensure that there’s no hiding place for insurance fraudsters,” urged Dalton.

Call for Action from the ABI

Recommendations around the regulation of CMCs and solicitors, nuisance calls, late notified personal injury claims and noise-induced hearing loss claims reflect the ABI’s Call for Action through:

*Tougher regulation of CMCs. According to ABI-commissioned research, 83% of people have been contacted by a CMC encouraging them to claim

*Strengthening the powers of the Solicitors Regulation Authority to stamp out fraudulent or corrupt activity

*Discouraging fraudulent late claims through changes to court, cost and evidence rules

*Introducing fixed legal fees for all claims for noise-induced hearing loss. Currently, for every £1 paid in compensation, £3 is paid in legal fees. The number of such claims jumped by 189% between 2011 and 2014

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.

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