It has been revealed why First Security approached Vocal to develop a solution that would improve the reliability and efficiency of incident responses. Trevor Wheatley-Perry of Vocal UK explains:” For many security firms, business as usual is paper-based and incident management is a folder that sits on a shelf; this is not good enough when you find yourself in the middle of a business-affecting incident.” Aimee Regan, Regional Director at First Security adds:” We sat down with Vocal with a simple aim: to develop an intuitive incident management tool that would focus on escalation and move away from paper-based operations. We wanted to be able to automate processes and offer real value to our clients.” Together the companies created a new software product called ‘Command.’ Command can locate all processes instantly and communicate instructions at the touch of a button. It can also integrate into control rooms. The tailored incident management system includes: automate pre-defined processes according to the company’s business continuity plans; access modules and reports from any device with an internet connection; and real-time log of events, actions and communications, amongst other features.