First Security and Vocal create solution

Posted On 25 Mar 2014
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It has been revealed why First Security approached Vocal to develop a solution that would improve the reliability and efficiency of incident responses. Trevor Wheatley-Perry of Vocal UK explains:” For many security firms, business as usual is paper-based and incident management is a folder that sits on a shelf; this is not good enough when you find yourself in the middle of a business-affecting incident.” Aimee Regan, Regional Director at First Security adds:” We sat down with Vocal with a simple aim: to develop an intuitive incident management tool that would focus on escalation and move away from paper-based operations. We wanted to be able to automate processes and offer real value to our clients.” Together the companies created a new software product called ‘Command.’ Command can locate all processes instantly and communicate instructions at the touch of a button. It can also integrate into control rooms. The tailored incident management system includes: automate pre-defined processes according to the company’s business continuity plans; access modules and reports from any device with an internet connection; and real-time log of events, actions and communications, amongst other features.

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.