Fighting Fraud in the 2020s

Sune Gabelgård

Sune Gabelgård

Payment fraud prevention is an increasingly complicated and constantly evolving business. Issuers and merchants everywhere are being challenged by a growing variety of payment methods, which are fuelling the rise of ever-more sophisticated card fraud techniques, observes Sune Gabelgård. Despite awareness of the scale of the problem, and the proliferation of innovative new technologies, the volume of fraudulent transactions is continuing to grow across Europe. To stem the tide, financial institutions need to adopt a new approach.

Part of the problem is that regulations don’t stop payment fraud. Rather, they simply encourage it to migrate between departments and regions. The case for payments regulation like PSD2 goes like this: the Strong Customer Authentication requirements mandated are so stringent that they will stop fraudsters in their tracks.

Except… not quite. In reality, criminals will react to the European Union legislation by changing their modus operandi. Fraudsters are very agile and used to adapting to new landscapes. For them, this is not the end of the road, but merely a fork in it. In the longer term, they will develop new, more advanced tactics that will enable them to resume targeting European consumers and merchants once more.

In fact, as early as January 2018 we were seeing criminals preparing for and testing how they will commit fraud in a post-PSD2 world using shell companies and sophisticated social engineering.

This lack of understanding has created a cycle in which financial institutions are trapped. Fraudsters work out how they can navigate current systems. Banks implement reactive measures (either of their own volition or as mandated by regulators). Fraudsters work out how to navigate the updated security measures and resume criminal activity… and on, and on and on…

To win, issuers need to change the rules.

Breaking the cycle

So how can the financial services and payments industries resolve this growing problem? By recognising the cyclical nature of fraud prevention. Instead of playing catch-up with fraudsters, it’s time for financial institutions to place themselves ahead of the curve by focusing their efforts upstream in the value chain.

The good news for issuing banks and payment processors is that they’re starting at an advantage. They hold vast amounts of data on billions of payment card transactions, from sender and recipient identifiers to merchant category code, card type, input method and more. All of this data can be extracted for analysis and leveraged in the fight against fraud.

As humans cannot compete with computers when it comes to data interrogation, Artificial Intelligence (AI) will be the key enabler. That’s why AI holds so much potential. Put simply, because it presents an opportunity to analyse and act on patterns too complex for the human brain to even identify.

AI, though, must be combined with better awareness of how criminals navigate technological and legal changes to commit fraud. Only a combination of Best of Breed technology and skilled human resource can achieve the wide-ranging analysis needed, while also identifying new data sources to include and monitoring for errors in data capture. The latter are two areas that current AI systems cannot achieve success in without human input.

Stealing the march

Any fraud expert worth listening to will tell you that risk can never be entirely mitigated. This doesn’t mean that banks shouldn’t go to market with new payment use cases or focus on ‘frictionless’ user experiences, but that they need an approach that enables them to evolve ahead of fraudsters and proactively prevent fraudulent transactions.

Investment in cutting-edge AI and human expertise can no longer be ‘nice to haves’ for issuing banks. They are entirely necessary if financial institutions are going to fight fraud in the 2020s and win the battle.

Sune Gabelgård is Head of Digital Fraud, Intelligence and Research at Nets

Reference

[1] https://www.nets.eu/solutions/fraud-and-dispute-services/Documents/Nets-Fraud-Report-2019.pdf

*To learn more about today’s threat landscape and what the future will bring for payment fraud join the upcoming Nets webinar on 23 January

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.

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