“Facilities management must focus on people, not buildings” urges Mitie Group survey results

Mitie, the facilities management company, has found that half of the UK’s service sector employees are being hampered by inadequate workplace management and design

Mitie, the facilities management company, has found that half of the UK’s service sector employees are being hampered by inadequate workplace management and design

Mitie Group plc, the facilities management specialist, has found that half of the UK’s service sector employees are being hampered by inadequate workplace management and design. Based on a nationwide survey of 2,443 service sector employees, the results of which were announced at The Facilities Show 2015, it’s clear that facilities management (FM) needs to put people ahead of buildings.

Employees aged 20-29 were particularly critical of workplace management and design issues, with two-thirds of this group stating that their offices are not designed to optimise productivity. Finance and legal sector workers feel particularly let down by their workplaces, with almost half explaining that the location at which they work doesn’t help to optimise their productivity.

Indeed, respondents from these two sectors are also “emotionally disengaged” with their workplaces. Fewer than 35% of finance and legal sector workers identify themselves as being “emotionally attached” to their workplaces.

However, those working at not-for-profit organisations are the most damning. Over 90% of these employees believe themselves to be “emotionally detached” from their workplaces, while only 30% suggest the not-for-profit workplace maximises productivity.

Core people-facing operational function

Commissioned by Mitie, the Quora Report shows that 80.3% of those surveyed agree that facilities management is a core people-facing operational function.

Martyn Freeman, managing director of Mitie’s FM business, commented: “Business faces an urgent challenge. Service sector workers are clearly disappointed by their workplaces. We must listen to this call for change. We need to ensure that FM serves employees and not buildings. We need to be flexible towards individuals and not enforce a blinkered, one-size-fits-all approach. Every effort must be made to ensure that FM, in unison with other business functions, puts people first.”

Meanwhile, Mitie has also published its annual Sustainability Report, showcasing improved performance in sustainability for the tenth consecutive year and strong progress towards the company’s 2020 targets.

The report focuses on Mitie Group’s relationships with its stakeholders – clients, communities, suppliers and the environment – and a collaborative commitment towards longer-term sustainability goals.

Ruby McGregor-Smith CBE: CEO at Mitie Group plc

Ruby McGregor-Smith CBE: CEO at Mitie Group plc

This year has shown “good progress” against the Group’s sustainability objectives. Among the achievements made, for the fifth year in a row Mitie Group plc was recognised within The Times’ Top 50 Employers for Women list. Around 50% of the company’s working population are female, with the percentage of women in the higher income brackets having grown considerably over the past three years.

Mitie also produced a Code of Conduct in 2015 that specifically encourages all employees to do the right thing at all times. This is aimed at every Mitie worker and offers instructions as to how to apply the company’s core values and behaviours every step of the way.

Health and Safety: a core priority

Health and Safety is a core priority for Mitie. This year, the Group has produced a series of videos entitled ‘One lapse can last a lifetime’, instructing employees on safe behaviours at work.

In partnership with Remploy (the UK’s leading provider of specialist employment services to people experiencing complex barriers to work), Mitie continues to help change the lives of thousands of people through its charity, the Mitie Foundation, with almost 400 people having been taken on by the company since 2006.

Ruby McGregor-Smith CBE, CEO of Mitie Group plc, explained: “Our company is focused on helping clients run their businesses more effectively. We’re all about developing people to challenge how things are done and inspire change. I’m really proud of our people who continue to work hard to help us meet our targets. Together, we’re building a business that’s all about long-term relationships with clients, our people and the communities in which we work.”

*To read the full Mitie Group plc Sustainability Report entitled ‘Inspiring Change’ click here

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.

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