dormakaba provides “simple and secure” access solution for London hotels

Looking to upgrade the room access solutions in three of its London properties, the Lancaster Landmark Hotel Company has had dormakaba’s Saflok Quantum Bluetooth Low Energy-enabled locks installed in The Landmark London, the Royal Lancaster London and the K West Hotel and Spa.

The Landmark London was the first of the three properties within the Lancaster Landmark Hotel Company to benefit from the new access control system. Originally built in 1899 and located on Marylebone Road in central London, the property has a long and illustrious history, even serving as a military office building after World War II.

When the hotel was fully refurbished and re-opened in 1993, Kaba locks were installed throughout. As part ofthe building’s 120th Anniversary celebrations, the five-star hotel has undergone a multi-million pound refurbishment including an upgrading of the guest rooms’ access control systems to provide improved functionality and a better user experience for guests.

Following a competitive tender, the dormakaba Qauntum locks were selected as the replacement.

Like-for-like replacement

Kelvin Nicolay, security manager at The Landmark London, explained: “We were looking for a like-for-like replacement for the existing system, but with modern functionality. Having considered a range of options, it was the Saflok Quantum system that met all of our requirements. It offered all the monitoring and audit functionality we needed. Thorough research found the dormakaba system to be extremely secure. Indeed, security was among our top priorities.”

The wireless RFID locks are ideal for retrofit projects such as this as they require far less additional work when compared with a wired system, thereby reducing downtime and disruption. In the case of The Landmark London, the hotel’s management assigned a team of decorators to work with installers to ensure the locks were finished to the highest standards once installed.

These wireless locks are controlled through a secure online management system. The Saflok Quantum Messenger LENS implemented at The Landmark London offers a two-way communication between the reception or security desk and the hotel’s electronic locks to monitor and control room door activity. It permits easy management of keys by allowing the staff to cancel lost keys, extend a guest’s stay or change a guest’s room quickly and remotely. It also allows remote keycard audits to review keycard usage on specific locks.

The security team at the hotel also receive notifications for any doors that are left ajar and ‘wandering or standing intruder’ alerts when a keycard fails on multiple doors or when multiple cards fail on one door. Additionally, the system issues low battery warnings to help with organising planned preventative maintenance.

Future requirements in mind

Following the upgrade success at The Landmark London, the dormakaba Saflok Quantum system has now been installed at the Royal Lancaster London, on the edge of Hyde Park, as well as at the Lancaster Landmark Hotel Company’s newest London property, namely the contemporary K West Hotel and Spa.

The system has also been specified with future requirements in mind. The Saflok Quantum locks support mobile access, allowing guests to use their mobile phones to unlock their rooms. While it’s not currently used, the intention is this will eventually be rolled out at all three London hotels.

Nicolay concluded: “The Saflok Qauntum system has helped us to improve security while delivering an improved guest experience in line with the expectations people have for our hotels.”

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.

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