Daisy Group launches ‘Continuum’ in bid to reboot business continuity with ‘always available’ service capability
Daisy Group has launched its next generation business continuity solution designated ‘Continuum’, which is putting ‘always on’ infrastructure and service availability front and centre of the UK’s digital transformation journey.
Business continuity has its roots in IT disaster recovery: recovering technology after a fire episode, a flood or other such disastrous events. Recovery was often measured in days and hugely reliant on manpower and deep technical expertise to succeed, but then it became more holistic. More about the business, the people, the buildings and the detailed plans required to recover the processes and services needed to ensure the business could continue, and yet still it was focused on recovery as opposed to achieving truly continuous operations.
Organisational resilience became the next iteration: the ability of an organisation to anticipate, prepare for and respond/adapt to change and sudden disruptions. Many perceive resilient as ‘cannot fail’ and have abandoned the concept of planning for recovery, or securing a ‘fail safe’. For others, achieving and maintaining resiliency is a huge task – where do you start, and at what cost?
According to the company, ‘Continuum’ from Daisy changes everything. No longer an insurance-type approach to disasters, this next generation of business continuity solution is more about ’24/7 resiliency meets business agility’, with each aspect operating above a safety net of all that’s good from years of IT disaster recovery and business continuity expertise and experience.
Joining the dots
Mike Osborne, Daisy’s managing director of business continuity, explained: “I like to think of it as joining the dots between the need to build a resilient digital organisation, while still maintaining the discipline of planning and testing for recovery that provides an ultimate backstop.”
Osborne added: “Our ‘Continuum’ solution takes into account resilient system design using IT/cloud dependency mapping, cyber protection and proactive monitoring, ‘always on’ connectivity, critical data protection and workplace availability, all of which support normal operations and fully-functional recovery in the event of the worse case scenario. It blends modern resilient technology solutions and traditional business continuity assets to allow for a seamless transfer between businesses as usual and business during an incident.”
He went on to state: “It means one organisation owning the entire Service Level Agreement, whether on a day-to-day basis or during a disaster scenario. All of a business’ digital components are ‘captured’ beneath the cohesive infrastructure of a single, capable and reliable service availability partner.”
Daisy Group launched the new offering at BCI World 2016 in London, the global event for business continuity professionals run by the Business Continuity Institute and of which Risk UK is an Official Media Partner.
This development represents a seismic shift in the way business continuity has been traditionally provisioned. While the technology and workplace infrastructure delivered by ‘Continuum’ includes the support of operations in a disaster, it can also flex to support peaks in demand and changing work patterns. ‘Continuum’ moves away from the insurance mentality of planning and investing solely to recover from disasters, instead placing the investment emphasis on end-to-end digital resilience and increased business agility.
Introducing new risks
Mike Osborne concluded: “Embracing the relentlessness of technological change is a prerequisite for businesses wishing to grow, yet in doing so they also introduce new risks, new competitors and heightened customer expectations. They have to be connected and protected. They have to be ‘always on’, and they have to have an agile workforce. More than ever today, they have to ensure that all of their interdependent digital components are seamlessly joined-up, available and, when necessary, recoverable.”
In short, whether triggered by a disaster or not, when one component stops working, the others must kick-in to support the whole. For Daisy Group, that’s clearly what ‘Continuum’ is all about.