Corps Security, the specialist security services provider, has appointed SmartTask as its preferred technology partner as part of a business improvement initiative designed to enhance contract delivery and increase operational compliance. The company will implement an advanced patrol monitoring and electronic Daily Occurrence Book (DOB) solution across 700 customer sites to gain added visibility and control over its security guarding and mobile security operations.
“We have previously taken an ad hoc approach to patrol monitoring, using multiple systems without any consistent processes,” explained Tony Frost, IT director at Corps Security. “By teaming up with SmartTask, we can adopt a single IT system that will help in better meeting our customers’ needs, while also giving us added operational insight and business intelligence. With greater levels of transparency and accountability across our team of 3,000 security officers, we can quickly respond to issues, enforce compliance and demonstrate the value we’re providing to our customer base.”
Review of the marketplace
Corps Security undertook a detailed review of the patrol monitoring marketplace, selecting SmartTask based on the flexibility of the system and the company’s partnership approach. As a result, Corps Security will be able to roll-out the system based on exact customer requirements. This will begin with a patrol monitoring solution initially implemented at 100 sites and a light version which will provide an alternative to paper-based DOBs at a further 600 locations nationwide.
The patrol monitoring system will use NFC tags along predefined routes such that security officers simply have to scan each checkpoint with a SmartTask-enabled smart phone to record their patrols. The SmartTask advanced app can also be used by officers on duty to book on and off shifts, make check calls, raise alerts and submit detailed incident reports. All captured information will be visible to Corps Security’s Control Centre operators, while controlled access will be available to the company’s regional management team (including site and contract managers).
Security officers will be able to quickly make entries electronically, including capturing supporting images, with incidents escalated through an automated alert to the Control Centre and, if appropriate, the contract manager. As well as delivering a simple communication tool, the new system will also remove the cost of providing, distributing and archiving paper-based logs.
Streamlining and standardising operational processes
“The SmartTask solution will enable us to centrally collate a wide range of data that can be used to streamline, simplify and standardise our business and operational processes,” concluded Tony Frost. “We’re already finding clever ways of using the system, such as creating a highly accurate way of reporting contract manager site visits, and expect to work closely with SmartTask moving forward in order to identify further opportunities for using the system’s wide-ranging functionality. We will also have the ability to develop new features that offer clear benefits to our customers and the business.”
Paul Ridden, CEO of SmartTask, commented: “This partnership with Corps Security is further recognition of the power and potential of our workforce management software. Our understanding of the security sector means that our proven solution overcomes real-world challenges, while our ongoing development is driven by the needs of the industry. As a result, this is enabling our customers to reduce costs and improve performance, while also helping the company to retain and win more business.”
SmartTask is an advanced and simple-to-use employee scheduling and mobile workforce management solution that enables security companies to plan, manage and measure their workforce more effectively. The cloud-based software solution combines intelligent rostering, patrol monitoring and integrated proof of attendance across both static and mobile teams, making it the ideal tool to improve operational control, enhance customer satisfaction and support Duty of Care to members of staff.