The Cornwall Fire and Rescue Service has won the 2018 Gordon McLanaghan Award bestowed by Global MSC Security. This prestigious accolade is presented annually in memory of the late Gordon McLanaghan, former Bristol City Council CCTV and Emergency Control Room manager, and recognises those who have gone above and beyond the Call of Duty to achieve a particularly effective technical security solution.
The Cornwall Fire and Rescue Service Critical Control Centre (CCC) in Tolvaddon is staffed 24 hours a day, seven days a week by staff who are trained in handling 999 calls for the Fire Service. In addition, all members of staff are Security Industry Authority-licensed CCTV operators and manage out of hours calls on behalf of Cornwall Council. Since January 2016, the CCC has been actively monitoring 114 CCTV cameras across 11 towns.
The camera footage enables CCC staff to provide an ongoing narrative during incidents via direct radio link. In addition to the direct radio link, staff have direct Airwave radio contact with police officers on the ground, which has proven to be an invaluable asset to support the use of CCTV monitoring.
Today, not only are police officers able to request CCTV monitoring of incidents, but CCC staff are also able to alert those officers of developing situations, often before they’ve been reported through traditional routes.
The Gordon McLanaghan Award was presented at a charity dinner on Monday 12 November, hosted on the eve of the 2018 Global MSC Security Conference and Exhibition, which took place at the Bristol Hotel in Bristol (and for which Risk Xtra served as Official Media Partner). Receiving the award on behalf of the Cornwall Fire and Rescue was Kevin Thomas (area manager responsible for resilience, mobilising and service training).
Thomas commented: “I’m proud to accept this award on behalf of the Cornwall Fire and Rescue Service. Our Critical Control Centre staff have embraced a wealth of change over the last four years. Workloads have grown enormously, but the benefits provided to our local communities are significant.”
Derek Maltby, managing director of Global MSC Security, added: “The Cornwall Fire and Rescue Service is a truly deserving winner of the 2018 Gorden McLanaghan Award. This initiative needs to be shouted from the rooftops so that more people in the security and CCTV business sector understand what collaboration can achieve.”